Customer Service Staff

PT Salam Pacific Indonesia Lines; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Surabaya seeks a motivated Customer Service Supervisor to enhance customer satisfaction and resolve issues effectively. The ideal candidate holds a bachelor’s degree and has proven experience in the shipping industry. Strong communication skills and fluency in English are required. Join us to deliver outstanding customer care in a dynamic environment.

Qualifications

• Minimum bachelor's degree in any major.
• Proven experience as Customer Service Supervisor in logistics or shipping.
• Fluent in SLAs management and their concepts.
• Outstanding communication skills.
• A team player and highly motivated person.
• Fluent in English.

Responsibilities

• Consistently provide superior Customer Service.
• Resolve customer problems/issues in a timely manner.
• Influence and direct work towards customer satisfaction.

Skills

Customer service excellence

Problem-solving

SLAs management

Communication

Team player

Fluent in English

Education

Bachelor's degree

Job description

The Customer Service is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk operations.

Duties

• Consistently provide superior Customer Service
• Resolve customer problem/issues in a timely manner
• Influence and direct their work towards customer satisfaction

Qualifications

• Minimum bachelor's degree in any major
• Proven experience as Customer Service Supervisor in logistic or shipping company
• Fluent in SLAs management and their concepts
• Outstanding communication skills
• A team player and highly motivated person
• Fluent in English
• Willing to be located in Perak Barat, Surabaya