Customer jobs in Indonesia

Join Hostinger, and we’ll grow fast! 🚀

We’re shaping the future of online success - powered by AI and driven by people. With 900+ talented professionals and over 4 million clients in 150 countries, we help creators and entrepreneurs bring their ideas to life faster and easier than ever before.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture: Guided by 10 company principles.

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

Workspace specialist in the Business Operations team. As part of Hostinger's IT Operations team, you'll be responsible for preparing and maintaining employee laptops, managing SaaS tools and system access, resolving technical issues, and ensuring a secure and efficient IT environment. In this role, you'll collaborate closely with other teams to deliver seamless onboarding experiences, maintain reliable infrastructure, and support smooth daily operations across the company.

Curious to learn more? Connect with your team: Ervinas Langis, IT Workplace Manager

• Prepare and maintain laptops (Windows/macOS) for newcomers, handling global hardware shipments, setup, and collection.
• Address and resolve technical issues reported by employees, both remotely and on-site (software, hardware, connectivity, and access problems).
• Manage and administer SaaS tools including Google Workspace, JumpCloud, Slack, Miro, CRM platforms, and VPN access (NordLayer).
• Support system upgrades and improvements, ensuring tools are up-to-date and secure.
• Assist with access management for internal systems like CRM, NordPass, KnowBe4, and other platforms.
• Document processes and updates clearly to build a scalable, resilient IT infrastructure.
• Conduct regular system audits, maintain accurate asset inventories (hardware/software).
• Work cross-functionally to deliver smooth onboarding, solve incidents, and enhance employee IT experiences.
• Support the functionality of office peripherals such as printers and meeting room technology including projectors and video conferencing systems.
• Manage the process of retiring and disposing of old IT equipment in a secure and compliant manner.
• Contribute to user training and guidance on basic IT tools and best practices as the role evolves.
• Manage and maintain office internet infrastructure, ensuring stable and secure connectivity at the office.

• 3–5 years of experience in a similar IT support or system administration role.
• Hands‑on experience in dynamic environments with Google Workspace, JumpCloud, Slack, Windows/macOS device management, and SaaS tools.
• Familiarity with Google Cloud Platform Administration is a strong advantage.
• Excellent troubleshooting skills for both hardware and software issues.
• Good understanding of IT security principles, access management, and endpoint protection basics.
• Strong analytical and problem‑solving skills.
• Proactive mindset, attention to detail, strong organizational skills.
• Fluency in English (both verbal and written).
• Passion for continuous learning, innovation, and growing into a senior IT role over time.
• Demonstrates a proactive and solution‑oriented approach to challenges, taking ownership to drive results independently.
• Hands‑on experience with MikroTik network devices is a plus.
• Ability to manage and maintain office internet connectivity, including monitoring quality, troubleshooting user‑level network issues, and escalating to ISPs or vendors when necessary to ensure stable and secure office operations.

• 🚀 360 Growth: We provide limitless learning opportunities: access to platforms like Reforge and CoachHub, global conferences, physical and digital libraries, and feedback culture. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
• 🎯 Freedom & responsibility: Work on your terms: from a modern office in Yogyakarta or your home office. Enjoy flexibility in managing your schedule and bring your ideas to life in a fast‑paced, dynamic environment.
• 💪 Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, Headspace subscriptions, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
• 🎉 Work hard - party hard: Recognize hard work with company events, Town Hall, Meet the Client initiatives, team‑buildings, and workations. Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.

Rp5.500.000 - Rp8.500.000 a month

Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey 🚀

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.