Automotive Service Advisor — Elevate Customer Experience

Thamrin Group; Sumatera Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading automotive service provider in Sumatera Selatan is seeking a skilled Service Advisor. In this role, you'll guide customers through service options and ensure high levels of satisfaction. Ideal candidates will have a diploma in Automotive Technology or a related field and at least 3 years of experience in automotive services. Strong communication and leadership skills are essential. Join us to enhance customer loyalty and service quality in a dynamic team environment.

Qualifications

• Minimum 3 years’ experience in automotive services with proven track record.
• Strong understanding of diagnostics, maintenance, repair, and service processes.
• Up-to-date knowledge of automotive trends and regulations.

Responsibilities

• Advise customers on services, costs, and recommendations.
• Handle complaints and prepare work orders.
• Build and maintain customer loyalty.
• Ensure service standards and suggest process improvements.
• Update service databases and provide regular reports.

Skills

Customer service excellence

Communication skills

Team leadership

Education

Diploma in Automotive Technology or Business Administration

Job description

A leading automotive service provider in Sumatera Selatan is seeking a skilled Service Advisor. In this role, you'll guide customers through service options and ensure high levels of satisfaction. Ideal candidates will have a diploma in Automotive Technology or a related field and at least 3 years of experience in automotive services. Strong communication and leadership skills are essential. Join us to enhance customer loyalty and service quality in a dynamic team environment.