Customer Support (Mekari Qontak)

Mekari; Daerah Istimewa Yogyakarta; On-site; IDR 333.111.000 - 499.667.000; Full time

Job summary

A leading SaaS company in Indonesia is looking for a Customer Support Specialist to handle user inquiries and ensure satisfaction. You'll need at least a year of experience in customer support, excellent communication skills, and a proactive personality. This role offers a competitive salary, private health insurance, flexible working hours, and a chance to work in a friendly and dynamic environment. Join us in raising Indonesia's software standard!

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Unlimited sick leave with doctor's note

Qualifications

• Minimum of 1 year working experience in Customer Support or related fields.
• Experience in live chat support is a plus.
• People-oriented, proactive, and communicative.

Responsibilities

• Handle user inquiries and complaints through different channels.
• Ensure user satisfaction through feedback and solutions.
• Collaborate with the internal team to address complaints.

Skills

Customer Support experience

Communication skills

Analytical skills

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries

Requirements

• Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
• Experience in handling user inquiries and complaints through live chat is a plus
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!