Support Worker jobs in United Kingdom

An exciting opportunity has arisen within the North First Response Services for a passionate and dedicated support worker to join the expanding service.

This role will involve you supporting service users who present in crisis to obtain support, reach positive outcomes and safety plan with the support of clinical staff. Your role will require providing information and signposting, as well as receiving and escalating referrals from other professionals, family and carers via the dedicated phone lines under the NHS 111 mental health service provision.

You will also support nursing staff to complete urgent assessments, empowering service users to take a lead role in their own care and supporting self-determination.

To carry out assigned duties, involving supporting and signposting service users, family, carers and other professionals under the guidance and indirect supervision of a qualified nurse.

To report to the qualified nurse any concerns observations made whilst providing care to service-users.

To take part in a 24 hour system of rostering including internal rotation.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

• To contribute to the assessment and delivery of a planned programme of care under the guidelines of ECC and with guidance and indirect supervision from the qualified practitioner.
• To support individuals so that they are able to recognise, cope and self-manage with crisis situations and to help them develop independence where possible.
• To contribute to the effective running of the service by providing and receiving information to/from other departments. Ensure this information is provided in the most effective way i.e. telephone, fax or in writing.
• To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service-users due to their mental health needs.
• To contribute to maintaining a safe environment for service users in the community.
• To carry out specific duties that contribute to the assessment of service-users as requested by a qualified practitioner.
• To develop and maintain links with other agencies and services, both statutory and voluntary.
• To contribute to the development of risk management plans for service users by reporting, to the qualified practitioner, any incidents of risk to the service user or risk to others as a result of the behaviour or actions of service users.

• To participate in the Directorates performance management/supervision framework and work towards meeting identified goals and objectives as agreed in a PACE.
• To act, at all times, in accordance with Trust policies and procedures.
• To undertake mandatory training as stipulated by the Trust and ensure that all interactions with service users are in line with this e.g. Manual Handling.
• Under the guidance and supervision of a qualified practitioner, to make accurate and appropriate entries into health records.
• To participate in staff meetings to assist effective two-way communication.
• To seek advice and further training, if appropriate, before carrying out any duty you are unsure of.
• To make the qualified practitioner aware of any incidents arising during your span of duty and carry out any actions arising from this as directed.
• Take direction from the qualified practitioner as to any duties or tasks assigned to you for your span of duty and carry them out as requested.
• To participate, as directed in the induction of new staff.

• To adhere to the Trusts rights based approach taking into account service user choice.
• To take responsibility for ensuring your own personal safety and that of the service user when using equipment.
• To take reasonable care for the health and safety of yourself and any others that may be affected by your acts and omissions at work.
• To ensure that you are familiar with the terms and conditions of your post.
• To participate in service development activities as required.

• To maintain the dignity of service users at all times whilst dealing with aspects of personal care.
• To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed.
• To maintain service user confidentiality at all times both on and off duty.
• To maintain appropriate professional boundaries with service users at all times both on and off duty.
• To ensure that work is conducted in accordance with the Trusts Equality and Diversity Strategy.
• In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned clinical need.

This advert closes on Wednesday 29 Oct 2025