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Service Desk Analyst - Onsite with SC Clearance
Resumo da oferta
A prominent IT consultancy is looking for a Service Desk Analyst to be the first point of contact for technical support in Hursley. You will ensure the smooth resolution of IT issues while providing outstanding customer service. Key responsibilities include responding to technical incidents, managing a personal call queue, and collaborating with internal teams. The ideal candidate will possess strong communication skills and an ability to resolve technical issues efficiently. This role offers a contributory pension scheme, medical and dental cover, and various leave benefits.
Serviços
Qualificações
- Experience in technical support roles preferred.
- Eligibility for SC Clearance or already cleared.
Responsabilidades
- Respond to incoming technical support incidents, requests, and changes.
- Manage personal call queue and ensure timely resolution.
- Escalate issues to 2nd & 3rd Line Support when necessary.
- Help ensure SLAs are met across key metrics.
Conhecimentos
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.