Service Desk Analyst - Onsite with SC Clearance

Experis; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent IT consultancy is looking for a Service Desk Analyst to be the first point of contact for technical support in Hursley. You will ensure the smooth resolution of IT issues while providing outstanding customer service. Key responsibilities include responding to technical incidents, managing a personal call queue, and collaborating with internal teams. The ideal candidate will possess strong communication skills and an ability to resolve technical issues efficiently. This role offers a contributory pension scheme, medical and dental cover, and various leave benefits.

Benefits

Contributory pension scheme

Medical and dental cover

Employee Assistance Program

22 days holiday + bank holidays

Maternity, paternity, and shared parental leave

Sick pay

Qualifications

• Experience in technical support roles preferred.
• Eligibility for SC Clearance or already cleared.

Responsibilities

• Respond to incoming technical support incidents, requests, and changes.
• Manage personal call queue and ensure timely resolution.
• Escalate issues to 2nd & 3rd Line Support when necessary.
• Help ensure SLAs are met across key metrics.

Skills

Strong communication and customer service skills

Ability to manage and resolve technical issues efficiently

Proactive mindset with a focus on continuous improvement

Job description

A prominent IT consultancy is looking for a Service Desk Analyst to be the first point of contact for technical support in Hursley. You will ensure the smooth resolution of IT issues while providing outstanding customer service. Key responsibilities include responding to technical incidents, managing a personal call queue, and collaborating with internal teams. The ideal candidate will possess strong communication skills and an ability to resolve technical issues efficiently. This role offers a contributory pension scheme, medical and dental cover, and various leave benefits.