Service Desk jobs in United Kingdom
Apprentice IT Officer (Service Desk)
Calderdale Council
Service Desk Engineer-SC Cleared-Windows11-Intune-Salisbury
SmartSourcing Ltd
Service Desk Analyst
Flexjet Europe
Service Desk Analyst L2 - ITSM, AD, O365 & Remote Support
FalconSmartIT
Discover more opportunities than anywhere else. Find more jobs nowSenior Service Desk Lead
Crew Clothing Head Office
Service Desk Analyst
LA International
Connect with headhunters to apply for similar jobs054 - Service Desk Analyst
Experis IT
Dynamic 1st Line Service Desk Analyst — ICT Support
NHS
Service Desk Manager: Lead IT Support & Improvements
Xerox
Service Desk Training Specialist
Atos SE
Service Desk Manager (Contract) - Lead IT Support Team
Computerworld Personnel Ltd
Service Desk Analyst — Critical IT & NOC Support
Capita
Service Desk Network Lead – Windows & Networking
NES Fircroft Engineering Services
Service Desk Analyst
Compass Group UK
Service Desk Analyst - Onsite with SC Clearance
Experis
Ops Manager - Engineering Services & Service Desk (Newport)
VARGO Group
Service Desk Analyst
Job summary
A leading recruitment agency is seeking a Service Desk Analyst in Worthing, Sussex, for an initial 6-month temporary role. Responsibilities include providing technical support to users, logging requests on ServiceNow, and assisting with hardware and software issues. The role requires excellent customer service skills and experience in an IT service desk environment. Candidates must be able to work rotating shifts from Monday to Friday. This position offers an opportunity to work in a dynamic, fast-paced setting.
Qualifications
- Experience providing technical support in an IT Service Desk environment.
- Ability to manage multiple requests while prioritizing customer service.
- Familiarity with multi factor authentication issues.
Responsibilities
- Provide technical support to users through various communication methods.
- Log IT support requests on the ServiceNow system.
- Assist users with password resets and multi factor authentication issues.
Skills
Tools
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area.
This is initially a temporary role for 6 months.
You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do.
Working hours are Monday - Friday on a rotating weekly shift basis as follows:
- 7am - 3pm (week 1)
- 8am - 4pm (week 2)
- 9am - 5pm (week 3)
Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%).
Although the role will remain varied, day to day activities will include:
- Taking inbound IT support requests and logging on ServiceNow ticketing system
- Aiming for 1st line fix where possible
- Escalating any unfixable issues to 2nd and 3rd line support
- Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line
- Password resets using Active Directory (AD)
- Assisting users with multi factor authentication issues
- Assisting users when new technology is rolled out
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.