Live Services Operations Lead — ITSM & Service Desk

Scottish Government; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency is seeking a Live Services Operations Manager to oversee the operation of public-facing IT applications. You will maintain service quality, manage technical support, and drive continuous improvement. The role involves coordinating with delivery partners and ensuring smooth operations to meet user needs effectively. The ideal candidate has experience in IT service management and strong analytical and communication skills within the technology landscape.

Qualifications

• Experience in managing public-facing IT applications.
• Strong communication skills for liaising with partners and users.
• Proven track record in service improvement.

Responsibilities

• Oversee day-to-day operations of IT services.
• Manage escalated issues and service improvement opportunities.
• Coordinate with delivery partners and support teams.

Skills

ITIL knowledge

Stakeholder management

Proactive problem-solving

Analytical thinking

Job description

A government agency is seeking a Live Services Operations Manager to oversee the operation of public-facing IT applications. You will maintain service quality, manage technical support, and drive continuous improvement. The role involves coordinating with delivery partners and ensuring smooth operations to meet user needs effectively. The ideal candidate has experience in IT service management and strong analytical and communication skills within the technology landscape.