IT Service Desk Administrator

Stannah; Andover; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider based in Andover is seeking an IT Service Desk Administrator to manage user queries and IT issues, ensuring timely resolution through an ITSM tool. The ideal candidate will have experience in IT support, strong communication skills, and a desire to improve IT processes. This is a permanent, full-time position with a competitive salary and excellent benefits, fostering a collaborative environment that values diversity and inclusion.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Company Benefits Discount Rewards Scheme

Employee Assistance Programme

Enhanced maternity and paternity provision

Qualifications

• Proven experience in an IT support role.
• Ability to manage user queries and IT issues efficiently.
• Strong analytical and process improvement skills.

Responsibilities

• Act as a first point of contact for IT support requests.
• Respond to incidents, providing information and support.
• Coordinate resolution with internal teams and third parties.

Skills

Experience working in an IT environment

Strong prioritization skills

Experience with ITSM tools

Excellent communication skills

Education

ITIL knowledge

Job description

Job Description

IT Service Desk Administrator Jobs in Andover at Stannah – Join Our Team!

We have an exciting opportunity for an IT Service Desk Administrator to join Stannah, based at Watt Close, Andover.

This job will involve efficiently managing user queries, IT issues, and service requests through our ITSM tool, ensuring SLA compliance, triaging requests, and keeping users updated. You will also support ongoing process improvements through analysis, automation, and knowledge sharing.

As the IT Service Desk Administrator, you will work 08 : 30 - 17 : 15 Monday - Thursday, 08 : 30 - 13 : 30 Friday on a permanent contract.

This is a great opportunity for someone looking to develop their IT support career within a collaborative and fast-paced environment.

To be successful as the IT Service Desk Administrator, you must have experience working within an IT environment and using an ITSM tool. ITIL knowledge and IT-related qualifications would be desirable.

IT Service Desk Administrator Responsibilities

• Act as the first point of contact for support requests from users across multiple locations
• Respond to a variety of incidents and service requests, providing information and support
• Deliver first-line investigation and diagnosis, escalating when required
• Coordinate incident and request resolution with internal teams and third parties
• Process service requests including Joiners / Movers / Leavers procedures

IT Service Desk Administrator Requirements

• Experience working within an IT environment
• Strong ability to prioritise and complete tasks under pressure
• Experience recording and tracking issues using an ITSM tool
• Ability to coordinate issue resolution with multiple stakeholders
• Excellent written and verbal communication skills

Additional Information

If you have previous experience working as an IT Service Desk Administrator or a similar IT support role, and are looking for an IT Service Desk Administrator job in Andover please click the apply now button or contact us for further information.

Benefits Include

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution / salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.