IT Helpdesk Supervisor - Hybrid Support (Windows & AD)

University Centre Somerset College Group; Bridgwater; On-site; GBP 30,000 - 40,000; Full time

Job summary

An educational institution in Bridgwater is looking for an IT Support Supervisor to provide exceptional customer service and first-line tech support. Your role will include coordinating the IT Helpdesk operations, managing workloads, and ensuring smooth operations across multiple sites. If you have expertise in Microsoft Windows and technical support, this position promises growth and valuable experience. Benefits include free parking and special discounts.

Benefits

Free parking

Discount package from top retailers and supermarkets

Access to entertainment packages

Qualifications

• Exceptional customer service orientation.
• Experience in first-line technical support.
• Ability to manage support activities efficiently.

Responsibilities

• Provide first-line technical support for digital equipment.
• Coordinate support activities and maintain operations of the IT Helpdesk.
• Oversee technical processes and manage workloads.

Skills

Customer service skills

Technical support

Knowledge of Microsoft Windows 10/11

Office 365

Active Directory/Azure Active Directory

Job description

An educational institution in Bridgwater is looking for an IT Support Supervisor to provide exceptional customer service and first-line tech support. Your role will include coordinating the IT Helpdesk operations, managing workloads, and ensuring smooth operations across multiple sites. If you have expertise in Microsoft Windows and technical support, this position promises growth and valuable experience. Benefits include free parking and special discounts.