IT Helpdesk Supervisor: Lead First-Line Support

eTeach UK Limited; Bridgwater; On-site; GBP 24,000 - 30,000; Full time

Job summary

An educational organization in Bridgwater is seeking a customer-focused IT Helpdesk Technician to provide exceptional first line technical support for digital equipment. The role requires effective coordination of IT Helpdesk operations and requires knowledge of Microsoft Windows 10/11 and Office 365. Ideal candidates should have strong communication skills and a passion for customer service. This position is vital for ensuring a seamless experience for staff and students in a dynamic IT environment.

Qualifications

• Exceptional customer service skills and experience in technical support.
• Ability to coordinate support activities and manage workloads effectively.
• Proficient knowledge of Microsoft Windows 10/11 and Office 365.

Responsibilities

• Provide first line technical support for digital equipment.
• Coordinate daily operations of the IT Helpdesk.
• Log and resolve issues for staff and students.

Skills

Customer service

Technical support

Knowledge of Microsoft Windows 10/11

Office 365

Active Directory/Azure Active Directory

Job description

An educational organization in Bridgwater is seeking a customer-focused IT Helpdesk Technician to provide exceptional first line technical support for digital equipment. The role requires effective coordination of IT Helpdesk operations and requires knowledge of Microsoft Windows 10/11 and Office 365. Ideal candidates should have strong communication skills and a passion for customer service. This position is vital for ensuring a seamless experience for staff and students in a dynamic IT environment.