Service Desk Network Lead: MS Servers & Networking

NES Fircroft; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A medium-sized IT company in Basingstoke is seeking a Service Desk Network Analyst. This role involves managing a small team, ensuring excellent customer service, and a strong IT background in Microsoft technologies, networking, and firewalls. Candidates must be able to travel to other offices occasionally. The position requires hands-on problem-solving and a 'Customer first' attitude within a supportive IT team environment.

Qualifications

• Strong background in Microsoft technology, including servers and networking.
• Experience managing staff in an IT support environment.
• Ability to provide solid customer service with a 'Customer first' approach.

Responsibilities

• Manage a small IT team and direct reports.
• Oversee the Service Desk operations.
• Travel to other offices as needed.

Skills

Microsoft technology background

customer service experience

staff management experience

networking skills

firewalls knowledge

ERP Sage X3

VPN Zscaler knowledge

Job description

A medium-sized IT company in Basingstoke is seeking a Service Desk Network Analyst. This role involves managing a small team, ensuring excellent customer service, and a strong IT background in Microsoft technologies, networking, and firewalls. Candidates must be able to travel to other offices occasionally. The position requires hands-on problem-solving and a 'Customer first' attitude within a supportive IT team environment.