Hybrid Service Desk Advisor – 24/7 Support

Flooid Limited; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking an experienced customer service specialist passionate about resolving technical issues. This full-time role offers hybrid working options, including opportunities to work from home and from the Birmingham office. The position involves logging customer incidents, ensuring timely resolution in line with business impact, and adhering to escalation procedures. Ideal candidates will possess strong communication skills and relevant IT qualifications.

Benefits

Flexible working options

25-30 days holiday plus public bank holidays

Enhanced Company Sick Pay policy

Online learning platform through Udemy

Charity giving from payroll

Cycle to work scheme

Qualifications

• Good level of general education.
• Experience working in an IT-related environment, preferably on a technical Service Desk.
• ITIL v.3 Foundation certificate or experience of ITIL methodology.

Responsibilities

• Logging all customer incidents and/or service requests.
• Monitoring all incidents and following up with resolving groups.
• Resolving and closing cases ensuring ownership through to a satisfactory conclusion.

Skills

Excellent oral and written communication skills

Logical problem-solving skills

Ability to manage own workload

Strong planning and organization skills

Excellent social skills

Education

Minimum Level 3 qualification in IT-relevant discipline

Job description

A technology solutions provider in the United Kingdom is seeking an experienced customer service specialist passionate about resolving technical issues. This full-time role offers hybrid working options, including opportunities to work from home and from the Birmingham office. The position involves logging customer incidents, ensuring timely resolution in line with business impact, and adhering to escalation procedures. Ideal candidates will possess strong communication skills and relevant IT qualifications.