Service Desk Team Lead — Hybrid UK (Compliance)

RLDatix; Richmond; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A healthcare technology provider in Richmond is looking for a Team Lead – Service Desk to manage and mentor a small team, providing hands-on technical support and driving operational efficiency. This hybrid role requires 1-2 years of IT leadership experience, knowledge of Windows/macOS, and a sincere interest in healthcare technology. The position offers flexible working arrangements and benefits including health insurance and an Employee Assistance Programme.

Benefits

Private health insurance

Group accident insurance

Employee Assistance Programme

Loyalty Awards

Qualifications

• 1-2 years of leadership experience in IT support or service desk roles.
• Proven success in managing service desk operations.
• Sincere interest in healthcare technology.

Responsibilities

• Lead and mentor a small team of technicians to ensure SLA compliance.
• Manage service desk operations and queue management.
• Provide hands-on troubleshooting for Windows/macOS environments.

Skills

Leadership in IT support

Windows and macOS expertise

MDM solutions knowledge

Azure AD/Entra ID

Networking fundamentals

Cross-functional collaboration

Tools

PowerShell

Bash

Job description

A healthcare technology provider in Richmond is looking for a Team Lead – Service Desk to manage and mentor a small team, providing hands-on technical support and driving operational efficiency. This hybrid role requires 1-2 years of IT leadership experience, knowledge of Windows/macOS, and a sincere interest in healthcare technology. The position offers flexible working arrangements and benefits including health insurance and an Employee Assistance Programme.