Service Desk Team Leader

Atos SE; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a team leader to support apprentices in Birmingham Business Park. The successful candidate will enhance team performance through effective communication and performance management strategies. Responsibilities include onboarding, analyzing performance data, and fostering customer relationships. Candidates must be eligible for SC clearance based on UK residency. The position offers a supportive work environment with a focus on diversity and inclusion.

Benefits

25 days annual paid leave

Pension contributions up to 10%

Flex benefits program

Courses and certifications opportunities

Qualifications

• Experience in supporting team development and onboarding.
• Strong analytical skills to assess performance data.
• Eligible for SC clearance based on residency requirement.

Responsibilities

• Lead a new team of apprentices to enhance their skills.
• Support team members through onboarding and performance management.
• Analyze performance data to create effective action plans.

Skills

Team leadership experience

Ability to communicate clearly

Performance management

Customer relationship development

Job description

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Opportunity:

Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade.

How you will impact our success:

This new team will be built with Apprentices. We would like our leaders to have experience working with team members who are undertaking such a programme and understand the stages to their development.

Below is a list of the types of activities that will be undertaken during a working week, in collaboration with management, peers and team members. Hearing about your previous experiences and expertise in these areas as a leader will be of great interest and form part of the discussions in this process.

• Call listening for your team to identify opportunity for recognition and development
• Identifying positive behaviour and performance and attaching the appropriate recognition
• Support the welfare of your colleagues by noticing any individual and team challenges and take ownership to resolve
• Take call escalations when require and resolve as appropriate
• Support new team members through their onboarding period
• Identify key skills and strengths within your team and work with them to optimise these, to help drive team performance
• Ensure all team members understand exactly what is expected of them, by clearly communicating targets and objectives
• Manage performance to continually move good performance to great performance and improve underperformance
• and consistently meet team performance objectives by reviewing team performance data congratulating successes and taking early action to resolve problems
• Ensure you and your teams know and understand developments in our business and services that we provide to our customers
• Analyse performance data – KPIs, customer feedback, metrics and translate into action plans and
• Procedural compliance standards are maintained at all times
• Developing positive customer relationships

The candidate should be eligible for SC clearance (Should have lived in UK for last 5 years continuously)

Location:

Birmingham Business Park

Rewards and benefits:

• 25 days annual paid leave;
• Pension contributions up to 10%;
• Flex benefits program;
• Courses and certifications opportunities;

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox- [e-mail]