Manager jobs in Grande-Bretagne

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Claims Improvement Manager

• This role will review, prioritise and be responsible for change and improvements within the Arch Insurance International claims function which operates in the UK, Europe and Australia.
• Improvements may be prompted by internal team requests or by new regulatory requirements and may involve process change and/or IT development.

• Lead and manage claims-related projects aligned with business strategy and regulatory requirements.
• Collaborate with IT, underwriting, actuarial, finance and operations teams to ensure project alignment across functions.
• Support the delivery of transformation initiatives including digitalisation, automation, and process optimisation.
• Act as the key liaison between claims teams and senior leadership, providing regular updates and insights.
• Lead change initiatives within the claims function, ensuring smooth transition and minimal disruption.
• Work with data teams to improve claims MI, dashboards and analytics capabilities.
• Develop communication and training plans to support staff through changes.

• Excellent stakeholder management and communication skills.
• Strong team coordination abilities.
• Analytical mindset with problem-solving capabilities.
• High level of organisation and time management.
• Adaptability to changing priorities and fast-paced environments.
• Collaborative approach with cross-functional teams.
• Attention to detail and commitment to quality delivery.

• Degree-level education in business, insurance, or a related field (preferred).
• CII Qualifications (preferred)

• Proven experience in London Market claims operations (Lloyd’s and/or company market).
• Strong project management background; certifications such as PRINCE2, PMP, or Agile are desirable.
• In-depth knowledge of claims systems (e.g. ECF, CLASS) and workflows.
• Familiarity with regulatory frameworks (e.g. FCA, Lloyd’s standards).
• Experience delivering change and transformation initiatives within insurance claims.
• Understanding of data reporting tools and MI (e.g. Power BI, Tableau).

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. Do you want to join our talent community to share your preferences directly with Arch’s Talent Acquisition team?