Customer Relationship Manager

Michael Page (UK); Liverpool; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable recruitment firm seeks a Customer Relationship Manager for a mid-sized manufacturing organization in Liverpool. This role requires managing key customer accounts, ensuring service delivery, and improving customer satisfaction. The ideal candidate will have experience in customer service within the industrial sector. A competitive salary of £25,200 to £28,000 is offered along with additional company benefits.

Benefits

Competitive salary

Permanent position with growth opportunities

Paid holiday leave

Qualifications

• Experience in customer service within the industrial/manufacturing sector.
• Ability to manage multiple customer accounts efficiently.
• Keen eye for identifying areas of improvement in service delivery.

Responsibilities

• Manage and maintain strong relationships with key customer accounts.
• Act as the primary point of contact for customer queries and concerns.
• Collaborate with internal teams to ensure timely and accurate order fulfilment.
• Identify opportunities to improve customer satisfaction and loyalty.
• Prepare and present reports on customer trends and feedback to management.
• Monitor and resolve any service delivery issues promptly.

Skills

Customer service experience

Strong communication

Problem-solving skills

Account management

Knowledge of CRM systems

Job description

• Work for a Global Market Leader.
• Excellent Career Opportunity.

About Our Client

The employer is a mid-sized organisation within the manufacturing sector, known for its focus on innovation and quality. They are committed to delivering excellent products and services to their customers while fostering a professional work environment.

Job Description

• Manage and maintain strong relationships with key customer accounts.
• Act as the primary point of contact for customer queries and concerns.
• Collaborate with internal teams to ensure timely and accurate order fulfilment.
• Identify opportunities to improve customer satisfaction and loyalty.
• Prepare and present reports on customer trends and feedback to management.
• Coordinate with the sales team to address customer-specific needs.
• Monitor and resolve any service delivery issues promptly.
• Ensure compliance with company policies and industry standards.

The Successful Applicant

A successful Customer Relationship Manager should have:

• Experience in customer service within the industrial/manufacturing sector.
• Strong communication and problem-solving skills.
• Ability to manage multiple customer accounts efficiently.
• Knowledge of customer relationship management systems.
• A keen eye for identifying areas of improvement in service delivery.

What\'s on Offer

• A competitive salary range of £25,200 to £28,000 per annum.
• Permanent position with growth opportunities in Liverpool.
• Supportive work environment within the industrial/manufacturing sector.
• Paid holiday leave and additional company benefits.