Area Manager

Excellerate Services; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in Newcastle upon Tyne is seeking an Area Manager responsible for overseeing operations across 17 sites. This role requires strong leadership skills, a clean driving license for travel, and the ability to build robust client relationships. The company fosters a culture of excellence and offers benefits like a company car, laptop, and mobile phone. Join us to contribute to our commitment to service excellence.

Benefits

Employee Assistance Programme

Cycle to Work scheme

Refer a Friend schemes

Qualifications

• Must have the right to work in the UK.
• Clean driving license required for travel.
• Ability to balance friendliness with assertiveness.

Responsibilities

• Manage operations across 17 sites.
• Build and maintain relationships with clients.
• Oversee day-to-day team operations.
• Ensure compliance with safety regulations and HR procedures.
• Collaborate with various internal teams for service delivery.

Skills

Team leadership

Client relationship management

Operational oversight

Compliance and safety management

Job description

The Opportunity

We are currently seeking an Area Manager who is passionate about service excellence, team leadership, and client satisfaction. If you are proactive, professional, and possess the ability to balance friendliness with assertiveness, this role offers an exciting opportunity to contribute to our growing success.

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland. Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

Key Responsibilities

• Looking after 17 sites.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring their satisfaction by delivering on contractual SLAs and KPIs.
• Operational Leadership: Oversee the day-to-day operations across various sites, ensuring efficient service delivery by supervising team members, subcontractors, and service providers.
• Team Development: Lead, motivate, and develop your team, fostering a positive work environment that promotes retention and high performance.
• Compliance & Safety: Ensure all operations are conducted in a safe manner, in compliance with company policies, relevant legislation, and financial targets.
• Recruitment & HR: Assist in the recruitment and vetting process, ensuring alignment with company and client policies, and strictly adhere to all HR procedures.
• Coordination & Collaboration: Work closely with our People Services, Payroll, and Operations teams to maintain high standards of service delivery and client satisfaction at all sites.

Role Requirements

• Must have the right to work in the UK.
• A clean driving license is essential as travel to various sites is required.
• Company Car, Laptop and Mobile Phone also supplied
• Hours - 40 -To be discussed at Interview as site visits are required daily

Why Join Us?

We are committed to supporting our employees’ well-being and professional growth through our Employee Assistance Programme and a culture that values excellence and innovation. We also offer Cycle to Work and Refer a Friend schemes.