Maintenance Engineer-Jobs in Großbritannien

• Hybrid Working Options
• Extensive Benefits Package

Our client are a well established business on the outskirts of Maidstone. They are looking to grow their customer service team further due to growth within the business.

• Manage and resolve customer enquiries efficiently and professionally.
• Collaborate with internal teams to ensure timely issue resolution.
• Update and maintain accurate customer records within the system.
• Identify opportunities to improve customer satisfaction and escalate feedback appropriately.
• Provide customers with product and service information clearly and concisely.
• Support the team in achieving service level agreements and performance targets.
• Handle complaints with empathy and deliver effective solutions.
• Assist with administrative tasks related to customer accounts.

A successful Customer Service advisor should have:

• Strong communication and problem-solving skills.
• Previous customer service adviser.
• Proficiency in using computer systems and customer service software.
• A proactive approach to handling customer issues and queries.
• The ability to work effectively in a team and independently.

• Hybrid working arrangements for flexibility and work-life balance.
• Opportunities for professional development and growth.
• A supportive and collaborative work culture.
• Discounted Gym Membership
• Buy and Sell Holiday