IT Field Service Engineer

Solutions Through Knowledge; Worthing; On-site; GBP 30,000 - 33,000; Full time

Job summary

An IT support services company in Worthing is seeking a hands-on IT Field Service Engineer. The role involves building and supporting IT equipment, delivering excellent customer service, and requires a full clean driving licence. Ideal candidates will have experience in IT support or data cabling and be willing to learn. Competitive salary and benefits offered.

Qualifications

• Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support role.
• Data Cabling experience with a willingness to transition into a more IT focused role.
• Full clean driving licence is essential.

Responsibilities

• Building desktops and laptops with Windows 11 OS.
• Carry out repairs on desktops, laptops and printers.
• Deliver and install laptops, desktops, printers, and audio-visual equipment.
• Provide excellent customer service and support.

Skills

2nd Line Desktop Support

Customer service

Proactive approach

Communication skills

Team player

Job description

Overview

Job Title: IT Field Service Engineer
Salary: 30-33K + Benefits
Location: Worthing, Sussex
Job Type: Permanent, full-time
Standard hours: Mon-Fri, 8:00am-4:30pm / 9:00am-5:30pm (40 hours per week)

Role: We have an excellent IT Field Service Engineer opportunity for a hands-on, customer service orientated individual to join a successful and organised IT support team. This role will best suit someone who possesses either an IT support background (2nd Line Desktop Support / IT Field Engineer / Technical Support) or data cabling background. If you are from a data cabling background and have an interest in developing your IT skills, our client is happy to support your cross-training into the IT desktop, networking, printing and audio-visual arena, offering a supportive learning environment.

As IT Field Service Engineer, you will have access to a company vehicle, allowing you to support a range of different customers in and around Sussex. A valid Driving Licence is therefore essential.

Responsibilities

• Building desktops and laptops with Windows 11 OS
• Carry out repairs on desktops, laptops and printers as required
• Deliver and install laptops, desktops, printers, access points and IAV equipment in a timely and professional manner
• Customer equipment handovers providing basic training on printers and laptops
• Supporting Interactive Audio-Visual equipment
• Supporting WiFi access points
• Replacing printer toner on site
• Liaise with customers via phone, remote sessions, video conferencing or email to provide new equipment as required, working in accordance to SLA's, quality standards and ITIL best practices
• Provide hardware and software support on all supported assets
• Carry out regular audits and stock inventory checks including correct disposal of packaging
• Maintain a customer focused approach, delivering superb value to the customer base
• Provide excellent customer service at all times; offering empathy and patience to the users
• Take accountability and ownership for all assigned tasks

Key Skills

• Experience of working in a 2nd Line Desktop Support / IT Field Engineer / Technical Support role
• OR
• Data Cabling experience - cable pulling, termination & testing, installing wireless APs etc, with a willingness to transition into a more IT focused role
• Excellent customer service
• Proactive approach to work, with a positive and flexible attitude
• Strong communication skills
• A team player who is self-motivated, enthusiastic, and keen to learn
• Full clean driving licence