Customer Service Advisor

Hunter Savage; Belfast; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Contact Centre Customer Advisor in Belfast. This role involves responding to customer inquiries via telephone, email, and live chat, managing queries, and providing accurate information. Ideal candidates will have at least 1 year of customer service experience and excellent communication skills. The position offers flexible shifts, hybrid work arrangements, and is available on a full or part-time basis.

Benefits

Flexible shift patterns

Hybrid working options

Comprehensive training opportunities

Qualifications

• Minimum 1 year customer service experience.
• Excellent verbal and written communication skills.
• Ability to manage a high volume of enquiries in a fast-paced environment.

Responsibilities

• Respond to telephone, email, and live chat enquiries.
• Provide accurate information to customers.
• Manage complaints and customer queries efficiently.

Skills

Customer service experience

Communication skills

Ability to manage enquiries

Competent in Microsoft Office

Education

Minimum of 3 GCSEs at grade C or above

Job description

We are hiring for our clientwho are seeking dedicated Contact Centre Customer Advisors available immediatelyto join their team. This is an exciting opportunity for someone who enjoys customer service, problem-solving, and working in a fast-paced environment.

Top 3 Things to Know About this Contact Centre Customer Advisor Job:

1. Flexible shift patterns Monday–Sunday (part-time roles also available)
2. Hybrid working available after training (1 day a month in the office)
3. 6 month FTC, £24-£25k

The Role – Contact Centre Customer Advisor

• Respond to telephone, email, and live chat enquiries from the general public
• Provide accurate information to customers
• Manage complaints and customer queries efficiently
• Respond to e-commerce enquiries and transfer calls as required
• Maintain professionalism and accuracy when completing forms and written responses
• Undertake additional tasks as assigned by management

The Person – What We’re Looking For

• Minimum 1 year customer service experience
• Excellent verbal and written communication skills
• Ability to manage a high volume of enquiries in a fast-paced environment
• Competent in Microsoft Office (Word, Excel, Outlook)
• Professional, confident, and empathetic approach to customer interactions
• Ability to read and interpret information accurately
• Minimum of 3 GCSEs at grade C or above, including English and Maths, or 2 years’ relevant experience

The Reward – What’s in it for You?

• Permanent, full or part-time role
• Flexible shift patterns to suit lifestyle, including evenings and weekends
• Hybrid working options with only one day in the office per month
• Comprehensive training and development opportunities
• Opportunity to work in a customer-focused, supportive team

Next Steps – Why Hunter Savage

Hunter Savage works with leading Northern Ireland employers to bring top talent into customer service and business support roles. For more information or to apply for this Contact Centre Customer Advisor role, contact Nuala McClinton for a confidential discussion.