Customer Service Advisor

Michael Page (UK); Maidstone; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A well-established recruitment agency in Maidstone is seeking a Customer Service advisor to manage customer enquiries and ensure satisfaction. The ideal candidate will have strong communication skills and the ability to work both independently and as part of a team. This role offers hybrid working arrangements and opportunities for professional development, alongside a range of benefits including discounted gym membership and a supportive work culture.

Benefits

Hybrid working options

Extensive Benefits Package

Discounted Gym Membership

Buy and Sell Holiday

Qualifications

• Previous experience as a customer service advisor is preferred.
• Ability to work effectively in a team and independently.
• Strong proficiency in using computer systems.

Responsibilities

• Manage and resolve customer enquiries efficiently.
• Collaborate with internal teams for issue resolution.
• Update and maintain accurate customer records.
• Provide product and service information clearly.
• Handle complaints with empathy.

Skills

Strong communication skills

Problem-solving skills

Proficiency in customer service software

Proactive approach

Teamwork

Job description

• Hybrid Working Options
• Extensive Benefits Package

About Our Client

Our client are a well established business on the outskirts of Maidstone. They are looking to grow their customer service team further due to growth within the business.

Job Description

• Manage and resolve customer enquiries efficiently and professionally.
• Collaborate with internal teams to ensure timely issue resolution.
• Update and maintain accurate customer records within the system.
• Identify opportunities to improve customer satisfaction and escalate feedback appropriately.
• Provide customers with product and service information clearly and concisely.
• Support the team in achieving service level agreements and performance targets.
• Handle complaints with empathy and deliver effective solutions.
• Assist with administrative tasks related to customer accounts.

The Successful Applicant

A successful Customer Service advisor should have:

• Strong communication and problem-solving skills.
• Previous customer service adviser.
• Proficiency in using computer systems and customer service software.
• A proactive approach to handling customer issues and queries.
• The ability to work effectively in a team and independently.

What\'s on Offer

• Hybrid working arrangements for flexibility and work-life balance.
• Opportunities for professional development and growth.
• A supportive and collaborative work culture.
• Discounted Gym Membership
• Buy and Sell Holiday