Security Systems Service Engineer

Trinity Fire & Security Systems; South Ockendon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider is seeking a Service Engineer to maintain and service security systems in London and the South East. The ideal candidate will have experience with CCTV, access control, and intruder alarm systems, with a commitment to outstanding customer service. This role offers a competitive salary, uncapped commission, and opportunities for professional development and training.

Benefits

Competitive base salary

Uncapped engineer commission scheme

23 days holiday plus bank holidays

Employee discounts programme

Pension scheme

Company vehicle plus fuel card

Paid overtime and travel time

Life Assurance

Employee Welfare assistance programme

Qualifications

• Experience servicing and maintaining security systems to relevant British Standards.
• Ability to identify and handle cables correctly according to instructions.
• Strong logical approach to fault diagnosis.

Responsibilities

• Provide maintenance and servicing for clients' security systems.
• Communicate effectively with customers about system status.
• Liaise with internal stakeholders to meet service commitments.

Skills

Experience in servicing security systems

Customer service skills

Excellent verbal and written communication

Tools

CCTV systems

Access Control systems

Intruder Alarm systems

Job description

Service Engineer - Security Systems (CCTV, Intruder Alarm, Access Control)

Location: London + South East

Salary: Competitive in Industry + Uncapped Engineer commission scheme

Trinity are hiring a Service Engineer to join our dedicated team in London and the South East. In the role, you will be providing maintenance and servicing of our clients Security systems.

As a Service Engineer at Trinity, you will have the opportunity to obtain industry leading training and earn through our engineering commission scheme!

The role of Service Engineer

You will be working as part of a skilled team of Service Engineer’s and will be supported by our wider support departments to provide high quality service and customer experience.

• Carry out all other necessary works required at customer premises in accordance with the Company’s quality standards.
• Effectively communicate with customers to ensure a good understanding of system and site status.
• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
• Work to a planned service and maintenance schedule, emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

The systems you will work with at Trinity

CCTV - HikVision, Dahua, Avigilon

Access Control - Paxton, Gallagher, NEDAP

Intruder Alarm - Galaxy, Texecom, Scantronic

We are committed to supporting and developing our employees, so if you are interested in the role, please still apply even if your current experience doesn’t match the Desirables above.

What skills do you need?

• Experience in servicing and maintaining security systems to relevant British Standards.
• Ability to identify all types of cable associated with security systems, and to correctly test and terminate the cable ends in accordance with manufacturers’ instructions.
• A logical approach to system fault diagnosis and rectification.
• To always provide outstanding customer service.
• Excellent verbal and written communication.

What technical knowledge do you need?

• Understand the basic building services to test cause and effect of security system interfaces.
• A comprehensive understanding of the causes and cures of security system problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
• Basic Electrical Safety training (ECA).

What will Trinity give you?

At Trinity Fire & Security, we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent, as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity, you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include:

• Competitive base salary, plus our uncapped engineer commission scheme
• 23 days holiday which increases with service, plus bank holidays
• Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
• Pension scheme via Royal London
• Company vehicle plus fuel card
• Paid overtime and travel time (minus 30 minutes each way)
• Employee referral scheme – earn up to £2,000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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