Service Advisor

Evans Halshaw; Newport Pagnell; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading UK automotive retailer is seeking a Service Advisor to enhance customer experiences through service bookings and aftersales support. The ideal candidate will possess a strong customer service background, organizational skills, and a passion for the automotive industry. This role offers a basic salary of £28,665, OTE of £41,807, and various employee benefits, including 33 days holiday and exclusive company discounts.

Benefits

33 days annual leave

Birthday day off

Paid volunteer day

Cycle to work scheme

High street discounts

Qualifications

• Flawless organisation skills, confident with computer systems.
• Prior experience in customer service, ideally within the automotive industry.
• Sales experience with the ability to meet KPIs.

Responsibilities

• Provide estimates and book service and repair work.
• Advise customers on recommended actions and invoice accurately.
• Keep customers informed about upselling opportunities.

Skills

Customer service background

Interest in the automotive industry

Organisational skills

Sales experience

Ability to meet KPIs

Tools

Computer systems proficiency

Job description

Evans Halshaw Hyundai, Milton Keynes

Basic salary of £28,665, OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Colleagues are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.

What does the role of Service Advisor involve?

• Provide estimates for work, and book in service and repair work for our customers’ vehicles
• Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
• Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

What qualities do I need to succeed in the Service Advisor role?

• Background in customer service and an interest in the automotive industry, whether above or below the bonnet
• Flawless organisation skills, and confidence with using computer systems
• Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
• Dedication to providing an incredible service, with a passion for making our customers happy!

What we can offer:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.