Customer Service Advisor (Immediate Start - Dargan / Belfast)

VanRath; Belfast; On-site; GBP 24,000; Full time

Job summary

A leading Broadband Company in Belfast is seeking Customer Service Agents to provide excellent support to customers via inbound calls and other channels. Applicants should have prior experience in a similar role and possess strong communication skills. This is an immediate need and offers a starting salary of £23,809.50 with additional benefits. There’s a high chance of the role becoming permanent based on performance.

Qualifications

• Experience working in a similar role is preferred.
• Positive attitude and ability to thrive in a team.
• Ability to handle both technical and non-technical queries.

Responsibilities

• First point of contact for customers via inbound calls.
• Support customers with a range of queries, full training provided.
• Log interactions and update account details.

Skills

Strong communicator

Attention to detail

Good telephone manner

Job description

Overview

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Service Agents. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

The position will be based in the company's Dargan Crescent - Belfast office. 37.5 Hour working week.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).

Salary

£23809.50 + other Additional Benefits (Top Company)

Responsibilities

• First point of contact for customers via inbound calls and other channels, consistently delivering high-quality service
• Supporting customers with a range of queries—technical and non-technical—from product and service info to account and billing (full training provided)
• Redirecting customers to relevant departments when needed
• Accurately logging interactions and updating account details
• Collaborating with management to uphold communication best practices and meet internal SLAs and KPIs
• Thriving in a fast-paced, supportive, and enjoyable team environment
• Making retention calls—understanding concerns of customers considering leaving and offering tailored solutions to retain their business
• Identifying customer needs and pain points to provide personalised support and guidance

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.