Jobs at VMware in United Kingdom

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Client:

Location: Walsall, United Kingdom

Job Category: Other

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EU work permit required: Yes

3

12.05.2025

26.06.2025

Job Overview

Our client, with whom we’re working exclusively, has an opportunity for a Support Contracts Manager who has a passion for engineering and a good knowledge of software systems, networks, and software development. The role involves supporting customer-oriented solutions within the manufacturing and utilities sectors. The ideal candidate is a team player with leadership qualities, capable of helping the company achieve growth and market penetration. The company is embracing the Industrial Internet of Things and is looking to expand its team across all areas of the business, focusing on industrial automation, monitoring, and analytical services.

Responsibilities and Duties

• Own the support function, driving initiatives and improvements to maximize customer satisfaction.
• Manage and appraise Support Team members.
• Identify training needs to meet support agreements.
• Manage and report on KPIs within customer SLAs.
• Prioritize, delegate, and escalate support issues as key decision-maker.
• Develop the case management system for efficient customer service.
• Collaborate with Sales to communicate support opportunities and contract renewals.
• Administer out-of-hours support rotas for adequate coverage.
• Travel to and work on customer sites as required.

Qualifications, Skills, Training & Experience

• Leadership or team management experience.
• Knowledge of configuring and supporting software and IT systems.
• Experience with Microsoft Windows (Desktop and Server) and Office suite.
• Understanding of networking and communication technologies.
• Knowledge of cloud platforms like Azure is advantageous.
• Understanding of data storage principles (e.g., SQL Server, Postgres, Historians).
• Familiarity with programming and scripting languages like PowerShell and Python.
• Experience with industrial systems and environments.
• Knowledge of web technologies and architectures.
• Experience with virtual architectures such as VMWare and Hyper-V.

This is a hybrid role requiring 3 days in the office.