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6,253

It Support Engineer jobs in United Kingdom

Optical Support Engineer

Corvus People

Belfast
On-site
GBP 60,000 - 80,000
27 days ago
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Enterprise Support Engineer: SaaS, API & Python Expert

Writer

City Of London
On-site
GBP 60,000 - 80,000
27 days ago

Support engineer (UK)

Writer

City Of London
On-site
GBP 60,000 - 80,000
27 days ago

Mobile Field Support Engineer

DXC Technology

Shrewsbury
Hybrid
GBP 60,000 - 80,000
27 days ago

BESS Technical Support Engineer — Global Field & Training

Solax Power UK

Liverpool
On-site
GBP 40,000 - 60,000
27 days ago
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Project Support Engineer

Sonovision UK - Ortec Group

Bristol
Hybrid
GBP 35,000 - 55,000
27 days ago

Senior Technical Support Engineer

Spectrum IT Recruitment Limited

Eastleigh
Hybrid
GBP 40,000 - 55,000
27 days ago

Azure Security Support Engineer

Walter Everett

Birmingham
On-site
GBP 35,000 - 45,000
27 days ago
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Weekend Python Support Engineer

Madfish

United Kingdom
Remote
GBP 60,000 - 80,000
27 days ago

Technical Support Engineer (weekend shifts)

Madfish

United Kingdom
Remote
GBP 60,000 - 80,000
27 days ago

2nd Line Support Engineer - M365, Azure - Berkshire - Office based

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen

England
On-site
GBP 30,000 - 40,000
27 days ago

Executive Support Engineer

KBC Technologies UK LTD

City Of London
On-site
GBP 40,000 - 60,000
27 days ago

1st Line Support Engineer

Atos Atos

Aberdeen City
On-site
GBP 80,000 - 100,000
27 days ago

Software Support Engineer

Bright Purple Resourcing Careers

England
Remote
GBP 27,000 - 37,000
27 days ago

Data Centre Support Engineer Apprentice - 18 months Fixed Term Contract

Amazon

Newcastle upon Tyne
On-site
GBP 18,000 - 22,000
27 days ago

Senior Technical Support Engineer - Endpoint

Fortinet

City Of London
On-site
GBP 45,000 - 65,000
27 days ago

Optical Support Engineer

Ciena

Belfast
Hybrid
GBP 25,000 - 35,000
28 days ago

Optical Support Engineer - Hybrid, Customer-Focused Tech

Ciena

Belfast
Hybrid
GBP 25,000 - 35,000
28 days ago

Site Support Engineer (Southampton based)

The Access Group

United Kingdom
On-site
GBP 30,000 - 40,000
28 days ago

Senior Network Support Engineer – Blue Planet Orchestrator

Ciena

United Kingdom
On-site
GBP 50,000 - 70,000
28 days ago

Senior Network Support Engineer – Blue Planet Orchestrator

Ciena

City Of London
On-site
GBP 50,000 - 70,000
28 days ago

Technical Support Engineer

Guidant Global

Bretton
On-site
GBP 60,000 - 80,000
29 days ago

2nd Line Support Engineer

Sterling Bridge

Bournemouth
Hybrid
GBP 32,000 - 38,000
29 days ago

Water Supply Pipe Support Engineer

Ganymede Solutions Careers

Plymouth
On-site
GBP 33,000
29 days ago

Senior Technical Support Engineer

LangChain

City Of London
On-site
GBP 100,000 - 130,000
29 days ago

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Optical Support Engineer
Corvus People
Belfast
On-site
GBP 60,000 - 80,000
Full time
27 days ago

Job summary

A leading global connectivity company in Belfast is seeking an experienced Optical Support Engineer. Responsibilities include providing pre- and post-sales support for customers, troubleshooting and resolving issues with optical networking products, and contributing to a technical knowledge base. Candidates should have a Bachelor's degree in Engineering or Computer Science and strong analytical and troubleshooting skills. The position offers a hybrid work model after initial training.

Benefits

Fantastic training and mentoring
Excellent salary package
Benefits and bonus opportunities

Qualifications

  • Strong understanding of fiber-optic transport and switching protocols.
  • Experience troubleshooting fiber-optic transport and switching equipment.
  • Ability to explain technical concepts to both technical and non-technical audiences.

Responsibilities

  • Provide system-level pre- and post-sales support for customers.
  • Troubleshoot and resolve network faults and performance issues.
  • Respond promptly to customer inquiries via phone, email, or chat.

Skills

Customer-focused mindset
Strong analytical and troubleshooting abilities
Interpersonal skills

Education

Bachelor’s degree in Engineering or Computer Science
Job description

Our client a global leader in high-speed connectivity with offices in Belfast are looking for an experienced Optical Support Engineer to join their team.

You will be
  • Providing system-level pre- and post-sales support for customers. This includes answering incoming customer calls, performing testing, troubleshooting, and delivering remote technical support for optical networking products.
  • An understanding of fiber-optic transport and / or switching protocols is essential. Experience with Element Management or Network Management systems is an asset. A basic understanding of data communications protocols, including Ethernet and IP networking, is beneficial.
Specific Responsibilities
  • Answer incoming calls from global customers and document, validate, and capture information required for technical investigation.
  • Respond promptly and professionally to customer inquiries via phone, email, or chat, providing remote support for optical products.
  • Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
  • Provide occasional after-hours and periodic weekend support as required by customer needs.
  • Gather information needed to elevate issues to senior engineering teams.
  • Utilize debug tools and lab resources to advance customer problem resolution.
  • Provide customer feedback to internal teams as appropriate.
  • Contribute to the technical knowledge base (KCS).
Candidate Profile
  • Strong interpersonal skills, with the ability to explain technical concepts to technical and non-technical audiences.
  • Availability for onsite, in-person training and mentoring for approximately the first 6 months, followed by a hybrid work model.
  • Customer-focused mindset with a commitment to exceptional service.
  • Ability to work independently, manage priorities, and operate effectively in a fast-paced environment.
  • Strong analytical and troubleshooting abilities.
  • Motivated self-starter with strong time‑management skills and enthusiasm for learning new concepts.
  • Understanding of telecommunication transport and switching systems and optical networking.
  • Experience troubleshooting fiber‑optic transport and switching equipment.
  • Ability to handle stressful situations with professionalism.
Education and Experience
  • Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent combination of education and experience).
  • Experience in a customer‑facing role is an asset.
  • Foundational knowledge of fiber‑optic transport and / or switching equipment.
  • Basic problem‑solving experience with OTN / SONET / SDH equipment, Carrier Ethernet, or related fiber‑optic facilities is an asset.
You will receive
  • Fantastic training and mentoring
  • Career with a leading global company whose client base is with some of the world’s top known companies
  • Excellent salary package, benefits and bonus
  • The opportunity to join a team that will help and support you along the way
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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