Optical Support Engineer - Hybrid, Customer-Focused Tech

Ciena; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global technology leader based in Northern Ireland is seeking a candidate for a technical support role to assist customers with optical products. The ideal applicant will possess a Bachelor's degree and have strong problem-solving and communication skills, ensuring exceptional customer service. This position involves troubleshooting issues and providing technical support in a fast-paced environment. Candidates should be available for onsite training before transitioning to a hybrid work model.

Qualifications

• Bachelor’s degree along with 0-3 years relevant experience or equivalent.
• Experience in a customer-facing role is beneficial.
• Foundational knowledge of fiber optic transport or switching equipment.

Responsibilities

• Provide pre & post-sales support for CIENA’s Customer base.
• Respond to customer inquiries via various communication channels.
• Troubleshoot network faults and configuration problems.

Skills

Excellent communications skills

Customer-oriented mindset

Problem solving

Ability to troubleshoot

Interpersonal skills

Education

Bachelor’s degree in technical field

Tools

Linux

Network Management systems

Job description

A global technology leader based in Northern Ireland is seeking a candidate for a technical support role to assist customers with optical products. The ideal applicant will possess a Bachelor's degree and have strong problem-solving and communication skills, ensuring exceptional customer service. This position involves troubleshooting issues and providing technical support in a fast-paced environment. Candidates should be available for onsite training before transitioning to a hybrid work model.