Optical Support Engineer

Corvus People; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global connectivity company in Belfast is seeking an experienced Optical Support Engineer. Responsibilities include providing pre- and post-sales support for customers, troubleshooting and resolving issues with optical networking products, and contributing to a technical knowledge base. Candidates should have a Bachelor's degree in Engineering or Computer Science and strong analytical and troubleshooting skills. The position offers a hybrid work model after initial training.

Benefits

Fantastic training and mentoring

Excellent salary package

Benefits and bonus opportunities

Qualifications

• Strong understanding of fiber-optic transport and switching protocols.
• Experience troubleshooting fiber-optic transport and switching equipment.
• Ability to explain technical concepts to both technical and non-technical audiences.

Responsibilities

• Provide system-level pre- and post-sales support for customers.
• Troubleshoot and resolve network faults and performance issues.
• Respond promptly to customer inquiries via phone, email, or chat.

Skills

Customer-focused mindset

Strong analytical and troubleshooting abilities

Interpersonal skills

Education

Bachelor’s degree in Engineering or Computer Science

Job description

Our client a global leader in high-speed connectivity with offices in Belfast are looking for an experienced Optical Support Engineer to join their team.

You will be

• Providing system-level pre- and post-sales support for customers. This includes answering incoming customer calls, performing testing, troubleshooting, and delivering remote technical support for optical networking products.
• An understanding of fiber-optic transport and / or switching protocols is essential. Experience with Element Management or Network Management systems is an asset. A basic understanding of data communications protocols, including Ethernet and IP networking, is beneficial.

Specific Responsibilities

• Answer incoming calls from global customers and document, validate, and capture information required for technical investigation.
• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing remote support for optical products.
• Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
• Provide occasional after-hours and periodic weekend support as required by customer needs.
• Gather information needed to elevate issues to senior engineering teams.
• Utilize debug tools and lab resources to advance customer problem resolution.
• Provide customer feedback to internal teams as appropriate.
• Contribute to the technical knowledge base (KCS).

Candidate Profile

• Strong interpersonal skills, with the ability to explain technical concepts to technical and non-technical audiences.
• Availability for onsite, in-person training and mentoring for approximately the first 6 months, followed by a hybrid work model.
• Customer-focused mindset with a commitment to exceptional service.
• Ability to work independently, manage priorities, and operate effectively in a fast-paced environment.
• Strong analytical and troubleshooting abilities.
• Motivated self-starter with strong time‑management skills and enthusiasm for learning new concepts.
• Understanding of telecommunication transport and switching systems and optical networking.
• Experience troubleshooting fiber‑optic transport and switching equipment.
• Ability to handle stressful situations with professionalism.

Education and Experience

• Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent combination of education and experience).
• Experience in a customer‑facing role is an asset.
• Foundational knowledge of fiber‑optic transport and / or switching equipment.
• Basic problem‑solving experience with OTN / SONET / SDH equipment, Carrier Ethernet, or related fiber‑optic facilities is an asset.

You will receive

• Fantastic training and mentoring
• Career with a leading global company whose client base is with some of the world’s top known companies
• Excellent salary package, benefits and bonus
• The opportunity to join a team that will help and support you along the way