Senior Network Support Engineer – Blue Planet Orchestrator

Ciena; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology company in the United Kingdom seeks an Advanced Technical Support Engineer to support its Blue Planet Orchestration products. This role involves troubleshooting and providing post-sales customer support, requiring a candidate with strong networking and software skills. Must have a Bachelor's degree and 5+ years of experience in a related field. The position offers an engaging work environment and opportunities for growth.

Qualifications

• 5+ years of related experience.
• Customer-facing experience with data networking.
• Strong Linux skills and troubleshooting experience.

Responsibilities

• Act as the prime contact for Blue Planet customer issues.
• Interact with customers to resolve issues.
• Provide feedback for product improvements.

Skills

Detail-oriented

Analytical skills

Expert troubleshooting skills

Strong communication skills

Ability to work independently

Understanding of telecom evolution

Customer-facing experience

Education

Bachelor’s degree in a related field

Tools

PostgreSQL

Kubernetes

Docker

GitHub

JIRA

Job description

A technology company in the United Kingdom seeks an Advanced Technical Support Engineer to support its Blue Planet Orchestration products. This role involves troubleshooting and providing post-sales customer support, requiring a candidate with strong networking and software skills. Must have a Bachelor's degree and 5+ years of experience in a related field. The position offers an engaging work environment and opportunities for growth.