Mobile Field Support Engineer

DXC Technology; Shrewsbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services company is seeking a field-based engineer in Shrewsbury. Responsibilities include troubleshooting and managing device installations, and ensuring SMA compliance. Candidates must possess a clean UK driving license and have prior experience with Point of Sale devices. This role offers competitive compensation and a comprehensive benefits package, including private health insurance and gym membership.

Benefits

Competitive compensation

Pension scheme

Comprehensive benefits package

Gym membership

Discounts on technology and groceries

Qualifications

• Experience in a similar role is mandatory.
• Valid UK Drivers License required.
• Knowledge of Payment Card Industry (PCI) compliance is desirable.

Responsibilities

• Troubleshoot devices and connectivity.
• Manage device installations and configurations.
• Conduct proactive maintenance and user guidance.

Skills

Device troubleshooting

Customer communication

Point of Sale familiarity

Troubleshooting skills

SLA focused

Tools

Windows OS

Cielo

Lenovo / Dell Desktops

KVM switches

Routers

Job description

This is a field-based / mobile role supporting Post Office Branch hardware break-fix / swap activities and occasional Branch Change Requests (commission / decommission / relocation) across a specific geographical area (Shrewsbury).

Clean & valid manual UK Driving License is essential.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.

Role requires frequent Weekend work on a Rota basis.

Role Responsibilities

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi‑Fi
• Device installs, moves, decommissions.
• Device stock control and asset management
• Proactive maintenance, user familiarization and guidance.
• Cable management
• Smart hands and eyes
• Liaison with other support teams

Essential Skills / Experience

• Previous experience in a similar role.
• Familiarity with Point of Sale devices.
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
• Knowledge of Windows operating system and associated technologies
• Knowledge of peripherals and their maintenance printers, scanners.
• Be SLA focused and familiar with call management products.
• Familiarity with support procedures, scripts, and processes.
• Proven troubleshooting skills.
• Awareness of Payment Card Industry (PCI) compliance would be desirable.
• Valid UK Drivers License - Vehicle supplied.
• Good customer-focus & communication skills.
• Availability to work away from Home if required

What We Will Do For You

• Competitive compensation
• Pension scheme
• DXC Select
• Our comprehensive benefits package (includes private health / medical insurance, , gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives

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