Data Centre Support Engineer Apprentice - 18 months Fixed Term Contract

Amazon; Newcastle upon Tyne; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading technology company is seeking individuals for a Data Centre role in Newcastle upon Tyne. Candidates should have a passion for technology, excellent problem-solving skills, and at least 3 GCSEs. The apprenticeship offers hands-on experience in a dynamic environment over an 18-month fixed-term contract. Ideal for those eager to learn and grow in the field of cloud computing.

Qualifications

• Keen interest in technology, problem-solving abilities, and excellent customer service.
• Ability to communicate technical information effectively.
• Proactive and organized approach to work.

Responsibilities

• Support the diagnosis and resolution of technical issues.
• Install and set up server racks following procedures.
• Monitor system performance and contribute to preventative maintenance.

Skills

English

Helpdesk

Asset Management

Data Mining

Control Engineering

Education

Minimum of 3 GCSEs at grades 4 or above

GCSEs in English and Maths at grades 3 or above

Job description

What is a Data Centre

A data centre is a specialised facility filled with thousands of computers servers and networking equipment that store and process vast amounts of data. These power the services we all rely on from streaming to online shopping. Our Data Centre Operations (DCO) team designs installs and maintains this cloud computing infrastructure that keeps Amazon Web Services (AWS) running reliability for millions of customers worldwide.

About AWS

Amazon Web Services (AWS) offers an exciting and dynamic environment that encourages creativity while ensuring our cloud infrastructure remains secure scalable and cost-effective. The AWS infrastructure team supports our global data centres - managing the servers storage networking power and cooling equipment that keep customers connected to the services they rely on every day.

Key job responsibilities

• Working at the forefront of AI infrastructure supporting the systems that power Amazons most advanced technologies
• Supporting the diagnosis and resolution of technical issues across servers networks and power systems
• Responding to and prioritising trouble tickets to keep data centre operations running smoothly
• Install and set up server racks following company procedures and safety standards
• Learning to replace hardware components safely and accurately under guidance from experienced technicians
• Monitoring system performance and contributing to preventative maintenance activities
• Gaining exposure to cyber security principles and system protection best practices
• Collaborating with facilities teams during power and cooling maintenance events
• Participate in small to mid-scale projects that enhance system reliability and efficiency

Qualifications

We welcome individuals from all backgrounds who possess a keen interest in technology strong problem-solving abilities and excellent customer service skills. A proactive organised approach to work the ability to communicate technical information effectively and a commitment to continuous learning are essential.

Eligibility criteria

• To qualify for this programme you must :
• Be 18 years or over before the start date (September 2026)
• Have the right to live and work in England (if you are on a visa this needs to enable you to legally work and reside in England for the entire duration of the program).
• Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
• Be a resident of the UK for the entire duration of the program
• Not be registered to study on a UK government funded course ending August 2026 or later
• Have a minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
• Have GCSEs in English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
• Please note if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process through UK ENIC : Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
• PLEASE NOTE : This position is a 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
• This Apprenticeship assumes the candidate has some or little knowledge / experience of the occupation
• Curiosity and eagerness to learn about technology and systems
• Problem-solving and analytical skills
• Attention to detail and commitment to safety
• Effective communication and team work
• Adaptable and willing to take on new challenges

Key Skills

English,Helpdesk,Asset Management,ABB,Data Mining,Control Engineering

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.