Executive Support Engineer

KBC Technologies UK LTD; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in London is seeking an experienced professional to support executives at an enterprise level. The role includes providing both onsite and remote support for AV applications, resolving issues, and ensuring minimal downtime for executive users. Strong communication skills and experience with Microsoft and Apple operating systems are essential. This position offers a chance to deliver tailored support in a dynamic environment.

Qualifications

• Minimum of 3 years' technical experience in providing quality services.
• Experience in a collaborative support role for executive users.
• Proven ability to resolve issues in a timely manner.

Responsibilities

• Act as the primary interface to the customer.
• Provide both onsite and remote support for AV applications.
• Deliver tailored support based on executive user needs.

Skills

Strong communication skills in English

Collaborative and approachable manner

Proactive issue resolution

Experience supporting AV and specialized applications

Support for Microsoft and Apple operating systems

Mobile device support (iOS/Android)

Experience in Mobile Device Management

Tools

ServiceNow

Job description

We are looking for someone who has previous experience supporting executives at an enterprise level.

Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes

• Possess strong communication skills in English both verbal and written.
• Have a collaborative and approachable manner that diagnoses and resolves issues / problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
• Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.
• Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
• Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
• Be able to provide a white glove concierge service to all executive users.
• Deliver tailored, empathetic support based on executive user needs.
• Provide information on our customers’ products and services when asked.
• Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment
• Mobile device support (iOS / iPhone / iPad)
• Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)

General...