It Support Engineer jobs in United Kingdom

Hybrid - Cardiff (2 days a week on site)

Salary - £30,000 - £33,000

We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure.

This is a broad and hands‑on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go‑to person for everything from server and network administration to user support and bespoke software troubleshooting.

• Manage backups, security protocols, and business continuity planning
• Support and maintain printers and scanners

• Configure and maintain IIS and FTP services
• Recommend improvements to existing cloud-based processes

• Support firewalls, switches, routers, and cabling infrastructure
• Oversee internet connectivity, telephony (landline & mobile), and IT hardware

• Handle desk moves, software installations, and troubleshooting
• Provide responsive support to internal users and external members

• Troubleshoot phone systems and support in-house maintained applications
• Assist with order queries and ensure smooth user experience

• Experience administering Windows-based servers
• Strong understanding of backups and network infrastructure
• Familiarity with web servers and FTP configurationConfident troubleshooting across hardware, software, and connectivity issues

• Exposure to Office 365 and Azure environments
• Experience supporting bespoke or process-driven software
• Understanding of security policies and accessibility standards

We are looking to onboard this person in December/January so if you're looking for a new opportunity, please share your CV and we can arrange a call to discuss further!