2nd Line IT Support Engineer

Beam Recruit; Liverpool City Region; On-site; GBP 28,000 - 32,000; Full time

Job summary

A respected management service provider in Liverpool is seeking a 1st/2nd Line IT Support Engineer to provide comprehensive IT support to clients. This full-time role involves troubleshooting hardware and software, deploying Microsoft technologies, and assisting with IT projects. The ideal candidate should have experience in IT support, a strong understanding of networking, and excellent communication skills. Competitive salary and ongoing training offered.

Benefits

Ongoing training and support

Opportunities for progression

Competitive salary

Qualifications

• Previous experience in IT support (1st or 2nd line).
• Strong knowledge of TCP/IP, DNS, DHCP, and VPNs.
• Experience with Microsoft technologies.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Provide 1st and 2nd line IT support to clients via phone and site visits.
• Use RMM tools for proactive maintenance.
• Install and troubleshoot IT hardware and software.
• Deploy Microsoft technologies and manage permissions.
• Assist with IT projects and maintain documentation.

Skills

IT support experience

Networking fundamentals

Windows Server

Microsoft 365

Confident communication

Problem-solving skills

Organized and proactive

Job description

1st/2nd Line IT Support Engineer

• Wirral (with travel in the North West to client sites as required)
• £28-32k plus competitive benefits
• Full-Time, Permanent-9am-5.30pm

What You ll Be Doing

We want to speak with 1st/2nd Line IT Support Engineers to join a growing, open and established team. This role is perfect for a technically skilled IT professional who enjoys both remote and onsite support and is keen to develop their career in a dynamic MSP environment.

• Provide 1st and 2nd line IT support to clients via phone, remote access, and site visits
• Use RMM tools for daily proactive maintenance and monitoring
• Install and troubleshoot a wide range of IT hardware and software including servers, desktops, firewalls, switches, and wireless networks
• Deploy and support Microsoft technologies such as Windows Server, Office 365, Hyper-V, and Active Directory
• Manage users and permissions across Active Directory and Microsoft 365
• Assist with IT projects including new system installs, office moves, and network rollouts
• Maintain accurate system documentation and client environment records
• Provide onboarding, training, and technical guidance to users

What We re Looking For

• Previous experience in an IT support role (1st or 2nd line), preferably in an MSP or fast-paced environment
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience with Windows Server, Microsoft 365, and virtualisation (Hyper-V)
• Confident communicator with excellent client-facing and problem-solving skills
• Full UK driving licence and access to a vehicle insured for business use (essential)
• Organised, proactive, and comfortable working independently or as part of a team
• Familiarity with IT ticketing systems and escalation procedures

What s In It for You?

• A varied and rewarding role within a respected MSP
• Exposure to a wide range of IT environments and technologies
• Ongoing training and support
• Opportunities for progression and career development
• Competitive salary and employee benefits
• Stability and ability to work autonomously

Sound Good? Let s Talk!

If you think you d be a great fit, we d love to hear from you.

A note from us

We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.