1st Line IT Support Engineer

AWD online; City Of London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A technology services company in the City of London is seeking a proactive 1st Line IT Support Engineer to provide top-notch technical support across various platforms. You'll engage in troubleshooting hardware and software issues while ensuring customer satisfaction in a dynamic environment. Ideal candidates will possess strong IT support experience and excellent communication skills. This role offers a hybrid working model and comprehensive benefits.

Benefits

Learning and development opportunities

Private healthcare after probation

40% off gym membership

Great pension scheme

Cycle to work scheme

Eyecare vouchers

Regular social events

Qualifications

• Previous experience in IT support, ideally within a managed service provider (MSP) environment.
• Familiarity with ITIL practices, Active Directory, Azure AD, and Microsoft 365 is essential.
• Excellent communication and interpersonal skills with a client-first approach.

Responsibilities

• Serve as the first point of contact for IT queries, ensuring swift resolutions.
• Troubleshoot and resolve basic technical issues across various devices and systems.
• Deliver excellent customer service through professional communication and timely updates.

Skills

IT support experience

Technical Knowledge

Problem-Solving Skills

Customer Service

Enthusiasm for learning

Education

Microsoft certifications (AZ-900, MS-900, SC-900)

Tools

Active Directory

Microsoft 365

ITIL practices

Job description

1st Line IT Support Engineer

An excellent opportunity for a proactive and customer-focused 1st Line IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments.

If you’ve also worked in the following roles, we’d also like to hear from you:

IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist.

SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below)

LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Fantastic Career Progression Opportunities

JOB OVERVIEW

We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment.

As a 1st Line IT Support Engineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction through clear communication and timely resolutions.

Working as a 1st Line IT Support Engineer, you will gain exposure to Windows, macOS, Microsoft 365, Azure AD and Intune, developing your skills across cloud and cybersecurity technologies in a supportive, growth-focused environment.

APPLY TODAY

Ready to make your next career move? Apply now for our Recruitment Team to review.

DUTIES

Your duties as the 1st Line IT Support Engineer include:

• Serve as the first point of contact for IT queries – log, categorise, and prioritise incidents to ensure swift resolutions
• Troubleshoot and resolve basic technical issues across desktops, laptops, mobile devices, and operating systems (Windows/macOS), escalating sophisticated problems when necessary
• Manage user access and bolster cybersecurity by handling password resets, account updates, and implementing multifactor authentication via Active Directory, Azure AD, and similar systems
• Install, configure, and maintain hardware and software to keep business operations running smoothly
• Maintain clear, up-to-date documentation and contribute to knowledge management for faster future resolutions
• Deliver excellent customer service through professional communication, timely updates, and useful guidance to end users
• Identify recurring issues and actively contribute to service improvements and process optimisation initiatives
• Engage in ongoing Microsoft certification training – from Modern Desktop and Intune to Azure platforms – so you’re always ahead of the curve

CANDIDATE REQUIREMENTS

• Proven Experience: Previous experience in IT support, ideally within a managed service provider (MSP) environment
• Technical Knowledge: Familiarity with ITIL practices, Active Directory, Azure AD, and Microsoft 365
• Certifications: Microsoft certifications such as AZ-900, MS-900 or SC-900 desirable
• Problem-Solving Skills: Able to work well under pressure and prioritise effectively
• Customer Service: Excellent communication and interpersonal skills with a client-first approach
• Motivated Learner: Enthusiastic about personal growth and ongoing technical learning

BENEFITS

• Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
• Career progression opportunities
• 21 days (increasing after 3 years of service) holiday, public holidays, and Birthday off
• Private healthcare after probation
• 40% off gym membership
• Great pension scheme from day one
• Cycle to work scheme
• Eyecare vouchers
• Central location, next to a famous food market
• A friendly, inclusive, sustainable work environment
• Regular social events (tech-infused minigolf and darts, pool, and more!)
• Electric car scheme after 2 years of service
• Recruitment referral scheme

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14050

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