IT Support Engineer

Reed Technology; Norwich; On-site; GBP 27,000 - 39,000; Full time

Job summary

An established tech organization in Norwich seeks an experienced IT Engineer to support diverse IT systems. Responsibilities include configuring hardware, monitoring systems, and providing user support. The ideal candidate should possess strong customer service skills, a clean UK driving license, and proficiency in various technologies. This role is on-site with a salary range of £27,500 - £39,000.

Qualifications

• Commercial experience in IT support.
• Strong customer service and communication skills.
• Proficiency in Windows and Server OS.

Responsibilities

• Install and configure hardware and applications.
• Monitor and maintain computer systems.
• Provide support to users.

Skills

Commercial experience in IT support

Strong customer service and communication skills

Proficiency in Windows, Server OS, Microsoft Exchange

Working knowledge of Active Directory, TCP/IP

Familiarity with Microsoft Office applications

Tools

Windows

Microsoft Exchange

Active Directory

Job description

IT Engineer Norwich (5 Days on site) Salary: £27,500 - £39,000 (DOE)

REED Technology are working with a well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team.

This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments.

Key Responsibilities:

• Install and configure hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Provide face-to-face and remote support to users
• Diagnose and resolve hardware/software faults
• Replace components and support application rollouts
• Set up user accounts and manage password issues
• Respond to call-outs within agreed timeframes
• Maintain documentation and produce relevant reports
• Build strong working relationships with clients and colleagues
• Test and evaluate new technologies
• Carry out other duties as directed by senior staff

Skills & Experience:

• Commercial experience in IT support
• Strong customer service and communication skills
• Full, clean UK driving licence
• Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP)
• Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP
• Familiarity with Microsoft Office applications
• Ability to pass a DBS check
• MCSE and/or CCNA certification (desirable)

Key Attributes:

• Self-motivated and proactive
• Professional and confident communicator
• Strong attention to detail and organisational skills
• Logical thinker with a technical mindset
• Reliable team player with excellent time management

Apply today using the link provided if you are interested in the opportunity.