IT Support Engineer

Reed; Norwich; On-site; GBP 27,000 - 39,000; Full time

Job summary

A well-established organization in Norwich is seeking an experienced IT Engineer to support IT systems across commercial, governmental, and educational sectors. Responsibilities include hardware installation, network monitoring, and user support. Candidates should have strong IT support experience and excellent customer service skills. Certification in MCSE or CCNA is desirable. This role requires a full UK driving licence and the ability to pass a DBS check.

Qualifications

• Commercial experience in IT support.
• Strong customer service and communication skills required.
• Ability to pass a DBS check.

Responsibilities

• Install and configure hardware and applications.
• Monitor and maintain computer systems and networks.
• Provide face-to-face and remote support to users.
• Diagnose and resolve hardware/software faults.
• Maintain documentation and produce relevant reports.

Skills

IT support experience

Customer service skills

Communication skills

Proficiency in Windows and Server OS

Knowledge of Active Directory

Knowledge of TCP/IP and IP Routing

Familiarity with Microsoft Office

Full, clean UK driving licence

Education

MCSE and/or CCNA certification

Job description

IT EngineerNorwich (5 Days on site) Salary: £27,500 – £39,000 (DOE)

REED Technology are working with a well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team.

This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments.

Key Responsibilities:

• Install and configure hardware, operating systems, and applications
• Monitor and maintain computer systems and networks
• Provide face-to-face and remote support to users
• Diagnose and resolve hardware/software faults
• Replace components and support application rollouts
• Set up user accounts and manage password issues
• Respond to call-outs within agreed timeframes
• Maintain documentation and produce relevant reports
• Build strong working relationships with clients and colleagues
• Test and evaluate new technologies
• Carry out other duties as directed by senior staff

Skills & Experience:

• Commercial experience in IT support
• Strong customer service and communication skills
• Full, clean UK driving licence
• Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP)
• Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP
• Familiarity with Microsoft Office applications
• Ability to pass a DBS check
• MCSE and/or CCNA certification (desirable)

Key Attributes:

• Self-motivated and proactive
• Professional and confident communicator
• Strong attention to detail and organisational skills
• Logical thinker with a technical mindset
• Reliable team player with excellent time management

Apply today using the link provided if you are interested in the opportunity.