IT Support Engineer

iO Associates; Cardiff; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A leading technology firm in Cardiff is looking for an IT Support Engineer to join their hybrid team. In this role, you will manage server and network administration, troubleshoot hardware and software issues, and provide user support. The ideal candidate should have experience with Windows servers, backups, and network infrastructure. This opportunity allows you to work closely with a dynamic team supporting the pharmaceutical sector.

Qualifications

• Experience administering Windows-based servers.
• Strong understanding of network infrastructure.
• Confident troubleshooting across various systems.

Responsibilities

• Manage backups and security protocols.
• Support and maintain printers and scanners.
• Oversee internet connectivity and telephony.

Skills

Server administration

Network infrastructure understanding

Troubleshooting hardware and software

Backup management

Web server configuration

Tools

Windows Server

IIS

FTP

Office 365

Azure

Job description

IT Support Engineer

Hybrid - Cardiff (2 days a week on site)

Salary - £30,000 - £33,000

We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure.

This is a broad and hands-on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go-to person for everything from server and network administration to user support and bespoke software troubleshooting.

What You'll Be Doing:

Server Support

• Manage backups, security protocols, and business continuity planning
• Support and maintain printers and scanners

Web & Cloud Support

• Configure and maintain IIS and FTP services
• Recommend improvements to existing cloud-based processes

Network Administration

• Support firewalls, switches, routers, and cabling infrastructure
• Oversee internet connectivity, telephony (landline & mobile), and IT hardware

PC & User Support

• Handle desk moves, software installations, and troubleshooting
• Provide responsive support to internal users and external members

Telephony & Bespoke Software

• Troubleshoot phone systems and support in-house maintained applications
• Assist with order queries and ensure smooth user experience

What You'll Bring:

Essential Skills

• Experience administering Windows-based servers
• Strong understanding of backups and network infrastructure
• Familiarity with web servers and FTP configuration
• Confident troubleshooting across hardware, software, and connectivity issues

Bonus Skills

• Exposure to Office 365 and Azure environments
• Experience supporting bespoke or process-driven software
• Understanding of security policies and accessibility standards

We are looking to onboard this person in December/January so if you're looking for a new opportunity, please share your CV and we can arrange a call to discuss further!