Junior IT Support Engineer

JobStart Scheme; Campsey Upper; On-site; GBP 60,000 - 80,000; Part time

Job summary

A tech support company in Northern Ireland seeks a Junior IT Support Engineer. The ideal candidate will provide 1st line support and troubleshoot technical issues while gaining valuable experience in a dynamic environment. Flexible working hours up to 25 hours per week are available. Candidates must have a current UK Driving licence and a keen interest in IT.

Qualifications

• Strong communication skills are essential to assist users effectively.
• Must have a current UK Driving licence for travel needs.
• GCSEs or equivalent is required; IT qualifications are a plus.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and escalate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist in setting up user accounts, devices, and applications.
• Maintain documentation of support activities.

Skills

Interest in IT and technology

Strong communication and problem-solving skills

Ability to follow instructions and work as part of a team

Basic understanding of computers, software, and networks

Willingness to learn and grow in the role

GCSEs or equivalent

IT-related qualifications

Current UK Driving licence

Access to your own transportation

Familiarity with Windows 10/11 and Microsoft Office

Experience with basic troubleshooting

Any IT certifications (e.g., CompTIA ITF)

Job description

Overview

THE EMPLOYER IS: JSE COMPUTING LTD We’re looking for an individual to join our IT team as a Junior IT Support Engineer. This is a fantastic opportunity for someone starting their career in IT, offering hands-on experience in a fast-paced support environment. You’ll be the first point of contact for technical issues, helping users resolve problems and keeping systems running smoothly.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and escalate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.
• Maintain accurate documentation of support activities.
• Follow standard operating procedures and escalate complex issues to 2nd line support.
• Support onboarding of new staff with IT setup and orientation.

Skills and Qualifications

• Interest in IT and technology.
• Strong communication and problem-solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of computers, software, and networks.
• Willingness to learn and grow in the role.
• GCSEs or equivalent; IT-related qualifications are a plus but not required.
• Must have a current UK Driving licence.
• Having access to your own transportation would be advantageous.
• Familiarity with Windows 10/11, Microsoft Office and hardware.
• Experience with basic troubleshooting (even personal or school projects).
• Any IT certifications (e.g., CompTIA ITF, Google IT Support).

Further Information

Working hours information: Standard Hours: up to 25 hours per week. Flexible/Reduced Hours may be available upon approval by a Work Coach. Additional hours may be offered depending on availability; this should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Notes: This description omits non-essential boilerplate and focuses on the role responsibilities and qualifications. Closing dates and location details are maintained where appropriate to applicants.