On-Site IT Support Engineer (NPPV & SC Cleared)

CPS Group (UK) Limited; Oxford; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading technology services provider in Oxford is seeking an On-Site IT Support Engineer with NPPV & SC Clearance to provide 1st and 2nd line technical support. The ideal candidate has proven experience in Microsoft technologies and will manage multiple tickets using an Ivanti system in a fast-paced environment. This role requires strong customer service skills and ability to work independently during 8-hour shifts on-site, 5 days a week.

Qualifications

• Proven experience in Microsoft application support and device management.
• Possess active UK NPPV & SC Clearance.
• Ability to diagnose and resolve common user queries and technical issues.

Responsibilities

• Provide 1st and 2nd line onsite and remote technical support.
• Support and resolve technical queries using Ivanti ticketing.
• Conduct device builds and deployments for Microsoft technologies.

Skills

Microsoft application and device support for Windows estates

Active UK NPPV & SC Clearance

Working knowledge of Microsoft technologies (e.g. M365, Active Directory, Intune, JAMF, Autopilot)

Experience with Ivanti ticketing systems

Exemplary customer service and communication skills

Knowledge of cyber security best practices

Job description

On-Site IT Support Engineer (NPPV & SC Cleared)

Role: On-Site IT Support Engineer (NPPV & SC Cleared)

Specialism(s): Security Cleared, NPPV Cleared, IT Support, Windows, Microsoft Technologies, Floor-Walking, Ivanti Ticketing, Asset Management, Device Builds, Cyber Security, 1st Line Support, 2nd Line Support

Type: Contract (Daily Rate)

Location: Oxfordshire

IR35 Determination: Inside IR35

Pay Rate: £250 - £300 per day

Start Date: 10/11/2025 (ASAP/Urgent)

Duration: 2 Months (likely extension)

CPS Group UK are delighted to be working with a leading organisation to appoint an NPPV & SC Cleared On‑Site IT Support Engineer to provide robust on‑site technical support to employees. The On‑Site IT Support Engineer should possess both excellent technical support and interpersonal skills and be highly proficient in Microsoft‑centric IT support.

The NPPV & SC Cleared On‑Site IT Support Engineer will perform 1st & 2nd Line break‑fix, deployment and support services in a fast‑paced environment, managing multiple tickets simultaneously (using Ivanti) through to completion.

The role is based on‑site 5 days per week, working 8 hour shifts between the core business hours of 9am - 5pm, sometimes starting earlier if required.

This role requires ACTIVE UK NPPV & SC Clearance – candidates who do not possess this cannot be considered.

Role Requirements

• Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.
• Support and resolve technical queries, incidents, and service requests using Ivanti ticketing system.
• Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies.
• Offer walk‑up support and floor‑walking services.
• Manage asset inventory, device repairs, replacements, and proactive onsite IT health checks.
• Maintain and update technical documentation and user‑support materials.
• Ensure compliance with cyber security policies and practices.
• Escalate issues to third parties or vendors as needed.
• Mentor junior team members and contribute to process improvement initiatives.
• Provide user training as requested.

Required Skills & Experience

• Proven experience in Microsoft application and device support for Windows estates.
• Possess active UK NPPV & SC Clearance.
• Working knowledge of Microsoft technologies (e.g. M365, Active Directory, Intune, JAMF, Autopilot).
• Experience with Ivanti (or similar) ticketing systems, including queue management.
• Ability to diagnose and resolve common user queries and technical issues.
• Exemplary customer service and communication skills.
• Takes a proactive and professional approach.
• Experience supporting deployments, builds, floor‑walking, and VIP users.
• Asset management and device build/deployment experience.
• Knowledge of cyber security best practice.
• Self‑motivated, able to work independently and prioritise tasks.

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on (phone number removed) or email (url removed).

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed).