IT Support Engineer

Capitol-Invest - Société Immobilière de la région de Bruxelles; City Of London; On-site; GBP 28,000 - 34,000; Full time

Job summary

An established Managed Services Provider is looking for an IT Support Engineer to provide on-site and remote support across central London. The ideal candidate will tackle hardware and software issues, collaborate with teams, and maintain IT inventory while ensuring a great user experience. This is a full-time role offering a competitive salary ranging from £28,000 to £34,000 per annum, plus benefits including professional development support and increasing holiday entitlement.

Benefits

Competitive salary

Holiday entitlement increased up to 25 days

Professional development support

Friendly and inclusive culture

Qualifications

• Adaptable and strong problem-solving skills.
• Comfortable working independently and as part of a team.
• Passionate about technology and communication.

Responsibilities

• Provide technical support to end-users.
• Collaborate to identify and resolve issues.
• Document support requests and resolutions.

Skills

Problem-solving skills

Communication skills

Technical support expertise

Tools

Google Workspace

Microsoft 365

Windows

Smoothwall firewalls

Job description

IT Support Engineer

Spider are advertising on behalf of an established Managed Services Provider (MSP) who are looking for an IT Support Engineer to join their team in Crouch End, North London in this permanent, full-time opportunity.

About Them

They are an experienced MSP offering tailored IT services with a strong focus on client satisfaction. With over 20 years of experience, they support a diverse range of clients — from local charities and schools to large enterprises — through reliable solutions and exceptional support from a skilled, dedicated team.

Fantastic Company Package Includes

• Salary: Competitive salary ranging from £28,000 - £34,000 per annum depending on experience.
• Holiday: 21 days, plus bank holidays (increasing each year up to 25 days)
• Other: Professional development support with clear growth opportunities, within a friendly and inclusive working culture that promotes regular team socials and a supportive atmosphere.

About The Role

As an IT Support Engineer, you’ll be a key part of the technical operations team, providing both on‑site and remote support to schools and other organisations across central London. The role offers a varied mix of on‑site field engineering and helpdesk‑based support activities. You’ll work closely with customers and colleagues to identify and resolve issues quickly, ensuring reliable, secure IT systems and a great user experience.

This role involves travel to schools and other client sites across central London, where you will collaborate closely with various teams to promptly identify and resolve issues, maintaining a reliable and productive work environment.

Working hours for this role will be 40 per week, Monday - Friday.

Key Duties Include

• Provide technical support to end‑users, expertly troubleshooting hardware and software issues in a timely manner.
• Support environments based on Google Workspace, Microsoft 365, Windows, and Smoothwall firewalls.
• Collaborate with team members to identify recurring issues and develop innovative IT solutions that enhance overall system performance.
• Maintain and manage IT inventory, ensuring all equipment is up‑to‑date and operating efficiently.
• Assist in the implementation of new technologies and upgrades, ensuring minimal disruption to daily operations.
• Document support requests and resolutions, contributing to knowledge sharing within the team for continuous improvement.

About You

As an IT Support Engineer, you will be adaptable and have strong problem‑solving skills coupled with a collaborative mindset. You’ll be comfortable working independently on client sites as well as part of a wider technical team. You have a genuine passion for technology and a knack for communicating effectively with your colleagues. This is a hands‑on role ideal for a Level 2 engineer. Your commitment to providing outstanding support and your enthusiasm for helping others will make you a perfect fit in our team‑oriented environment.

Please note: The post will be subject to an Enhanced DBS check process.

If you have the relevant skills and experience for this IT Support Engineer role and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward to hearing from you.

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