IT Support Engineer

Reed; Belfast; On-site; GBP 35,000; Full time

Job summary

A leading technology recruitment firm in Northern Ireland is seeking an IT Support Engineer to provide vital first and second-line support for users. This role involves resolving hardware and software issues, managing user accounts, and maintaining IT systems. The ideal candidate should have experience in IT support and networking, along with a full clean driving licence. This position offers a competitive salary of approximately £35,000 per annum and the opportunity to develop within a dynamic manufacturing environment.

Qualifications

• Previous experience within IT Support.
• Experience in both first and second line support.
• Full clean driving licence and access to a car.

Responsibilities

• Provide first and second-line technical support for hardware, software, and network issues.
• Diagnose and resolve technical problems.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot network connectivity issues.
• Log, track, and manage support tickets.

Skills

1st and 2nd line support experience

Networking

Troubleshooting

User education

Tools

Microsoft 365 suite

Windows

macOS

Job description

IT Support Engineer – Portadown – c£35,000 per annum – Permanent

REED Technology are delighted to partner with a fantastic manufacturing organization, who due to continued growth and expansion they are seeking an IT Support Engineer to join their team.

Role Purpose

To provide first and second-line technical support to our users of computer systems and networks, resolving hardware, software, and network issues. Based in Portadown and with occasional travel to other group sites, you will be a vital part of our IT team, ensuring the smooth operation of our systems and helping users resolve technical issues efficiently. This role offers an excellent opportunity to develop your IT career in a supportive and dynamic manufacturing environment.

Main Duties and Responsibilities

• Provide first and second-line technical support for hardware, software, and network issues via phone, email, and in-person.
• Diagnose and resolve technical problems with desktops, laptops, mobile devices, printers, and other IT equipment.
• Install, configure, and maintain computer hardware, operating systems (Windows, macOS), and software applications (e.g., Microsoft 365 suite).
• Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
• Manage user accounts, permissions, and password resets.
• Log, track, and manage support tickets using our IT service management system,
• Escalate complex or unresolved issues to senior IT staff or third-party vendors when necessary.
• Assist with the deployment of new hardware and software.
• Contribute to maintaining and updating IT documentation and knowledge bases.
• Educate users on best practices and basic troubleshooting techniques.
• Perform routine system checks and maintenance to ensure optimal performance.
• Participate in new systems implementation.
• Work in conjunction with the IT Development team to ensure a high standard of support is available to the company and that day to day operations are not interrupted.
• Continually review work practices and methods to achieve KPI’s.
• Keep up to date with the latest technologies and security practices.
• Undertake any training as directed.
• Take direction from your Manager/Director in terms of additional tasks required to be completed.
• Travel to other sites as required

Essential Criteria

• Previously experience within IT Support
• 1st and 2nd line support experience
• Experience with networking
• Full clean driving licence and access to a car

If you meet the above criteria and would like to know more about this role then please contact Niall Lennon for a confidential discussion.