IT Support Engineer

INOVERSE GROUPE; Cardiff; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A leading pharmaceutical support organization in Cardiff seeks an experienced IT Support Engineer to manage their core infrastructure. This hybrid role requires solid 2nd Line Support expertise and the ability to tackle 3rd Line tasks. Candidates should be skilled in server and network administration, providing responsive support to users, and enhancing cloud-based processes.

Qualifications

• Solid 2nd Line Support experience with the confidence to dip into 3rd Line tasks.
• Familiarity with web servers and FTP configuration.

Responsibilities

• Manage backups, security protocols, and business continuity planning.
• Configure and maintain IIS and FTP services.
• Support firewalls, switches, and routers.
• Handle desk moves, software installations, and troubleshooting.
• Troubleshoot phone systems and support in-house applications.

Skills

Experience administering Windows-based servers

Strong understanding of backups and network infrastructure

Confident troubleshooting across hardware, software, and connectivity issues

Tools

Office 365

Azure

Job description

Hybrid - Cardiff (2 days a week on site)

Salary - £30,000 - £33,000

We're working with a well-established organisation in the pharmaceutical sector that plays a vital role in supporting independent businesses across the UK. Their mission is to empower community-focused operations through smart technology, reliable systems, and responsive support. As they continue to grow, they're looking for an experienced IT Support Engineer to join their team and help maintain and improve their core infrastructure.

This is a broad and hands‑on role, ideal for someone with solid 2nd Line Support experience and the confidence to dip into 3rd Line tasks. You'll be the go‑to person for everything from server and network administration to user support and bespoke software troubleshooting.

What You’ll Be Doing

Server Support

• Manage backups, security protocols, and business continuity planning
• Support and maintain printers and scanners

Web & Cloud Support

• Configure and maintain IIS and FTP services
• Recommend improvements to existing cloud-based processes

Network Administration

• Support firewalls, switches, routers, and cabling infrastructure
• Oversee internet connectivity, telephony (landline & mobile), and IT hardware

PC & User Support

• Handle desk moves, software installations, and troubleshooting
• Provide responsive support to internal users and external members

Telephony & Bespoke Software

• Troubleshoot phone systems and support in-house maintained applications
• Assist with order queries and ensure smooth user experience

What You’ll Bring

Essential Skills

• Experience administering Windows-based servers
• Strong understanding of backups and network infrastructure
• Familiarity with web servers and FTP configurationConfident troubleshooting across hardware, software, and connectivity issues

Bonus Skills

• Exposure to Office 365 and Azure environments
• Experience supporting bespoke or process-driven software
• Understanding of security policies and accessibility standards

We are looking to onboard this person in December/January so if you're looking for a new opportunity, please share your CV and we can arrange a call to discuss further!