IT Support Engineer -1st & 2nd Line

TURNERFOX RECRUITMENT LTD; East Midlands; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A recruitment agency is looking for an experienced IT Support Engineer to join a busy support team in Derby. This role involves providing high-quality technical support and troubleshooting issues across various technologies. The position offers hybrid working after training and an opportunity for career progression in IT. Ideal candidates should have solid experience in IT support and excellent communication skills.

Qualifications

• Proven experience in IT Support, Helpdesk, or Service Desk.
• Strong knowledge of Microsoft 365, Windows 10/11, and Azure.
• Experience using ITSM/ticketing tools.

Responsibilities

• Provide 1st and 2nd Line IT support via phone and email.
• Diagnose and resolve hardware and software issues.
• Configure and deploy PCs and mobile devices.

Skills

Microsoft 365 / Office 365

Windows 10/11

Intune

Azure AD

Active Directory

Group Policy

Basic Networking

Troubleshooting

Customer Service

Tools

Freshdesk

Zendesk

ServiceNow

Job description

IT Support Engineer -1st & 2nd Line
Location:Derby -Hybrid after training -2 days from home
Salary:27-36k PA Negotiabledept on exp

Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We’re looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You’ll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time.

This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.

Key Responsibilities for the role of IT Support Engineer:

• Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
• Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
• Troubleshoot problems related to Active Directory, group policies, and user access permissions.
• Configure and deploy PCs, laptops, mobile devices, and peripherals.
• Support network connectivity, printers, and shared resources.
• Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
• Maintain detailed and accurate records using the IT ticketing system.
• Follow IT security, data protection, and backup policies at all times.

Skills & Experience Required:

• Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
  Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
  Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
  Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
  Excellent troubleshooting, communication, and customer service skills.
  Ability to manage multiple tickets and prioritise effectively.
  A proactive, hands‑on approach with strong attention to detail.
• Hybrid working (after training period).
  Work with a supportive and collaborative IT team.
  Hands‑on exposure to a wide range of modern technologies.
  Excellent opportunity to progress your IT career in a varied, technical environment.

Interested? Call TurnerFox Recruitment or send your CV