It Support Engineer jobs in Italy

razorblue role:

We are looking for a Security Support Engineerto join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Be the first line of defence: detect, analyse, and respond to real-time security incidents across razorblue and client networks
• Take the lead in vulnerability management — from scanning and risk analysis to remediation coordination
• Run proactive security audits and phishing simulations to strengthen awareness and resilience
• Collaborate with infrastructure and network teams to escalate and resolve high-risk vulnerabilities
• Stay ahead of the curve through continuous learning, certifications, and knowledge-sharing
• Champion precision: produce top-tier incident reports and maintain robust documentation
  

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.

razorblue requirements:

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.

• Full UK Driving License
• Entry-level security certifications (CompTIA Security+, CySA+, etc.) or working toward one
• Hands-on experience in security incident response, vulnerability assessments, and root cause analysis
• Skilled in producing incident reports, security metrics, and supporting training
• Comfortable with internal security audits and refining SOPs and playbooks
• Knowledge of key security tools: Microsoft Defender, Sentinel One, Mimecast, KnowBe4, Qualys, Nessus
• Experience working with cross-functional teams to strengthen security posture
• Familiarity with cloud platforms: Azure, AWS, GCP
• Strong analytical mindset, problem-solving abilities, and attention to detail
• Confident analysing logs, network traffic, and identifying vulnerabilities
• Independent and curious: proactive in learning and sharing knowledge
• Excellent communicator with clear documentation skills
• Solid understanding of ITIL framework and industry best practices
• Excellent conversational fluency in English is required to clearly explain complex technical issues

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

razorblue gives:

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

Our other benefits include:

• Base salary of £28,000 - £31,000per annum depending on skills and knowledge
• 25 days holidays per annum + public holidays + the ability to purchase 10 more
• Your birthday off (Obviously!)
• £2000 Referral Scheme Bonus – if you know other techies that want to join us
• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband (Necessity)
• Life insurance
• Private Health Insurance with Vitality Health
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme
  

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you.

Agencies/Recruiters Please Note:

To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. razorblue does not accept unsolicited speculative CVs.

Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding!