IT Support Technician

4TC Services Limited; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology services provider in London is seeking a proactive IT Support Technician to provide technical support to multiple clients. This role involves managing service desk requests, troubleshooting network issues, and ensuring IT systems run efficiently. The ideal candidate has strong experience in IT support, especially in multi-client setups, and knowledge of Windows and Microsoft 365. Competitive salary and ongoing training opportunities are offered.

Benefits

Competitive salary

Ongoing training and certification opportunities

On-site parking

Qualifications

• Previous experience in IT support, ideally in an MSP or multi-client environment.
• Strong knowledge of Active Directory and Microsoft 365 administration.
• Ability to manage multiple client requests in a fast-paced environment.

Responsibilities

• Provide remote and on-site IT support to clients.
• Manage service desk requests, install and configure IT equipment.
• Troubleshoot network connectivity, firewalls, and VPN issues.

Skills

IT support experience

Windows and macOS proficiency

Networking knowledge

Strong problem-solving skills

Communication skills

Education

CompTIA A+, ITIL, Microsoft Certified: Fundamentals

Tools

Remote monitoring and management (RMM) tools

Job description

IT SUPPORT TECHNICIAN - MSP

Work Location: in person either Stansted or at various locations throughout London or where clients are based.

Overview

We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely.

Key Responsibilities

• Provide remote and on-site IT support to clients, resolving technical issues promptly.
• Manage service desk requests, prioritizing and escalating, as necessary. Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support Microsoft 365, email configurations, and cloud-based services.
• Troubleshoot network connectivity, firewalls, and VPN issues.
• Perform regular system monitoring, patching, and updates to ensure security compliance.
• Maintain documentation on client IT environments and solutions provided.
• Collaborate with the MSP team to optimize IT operations and enhance service delivery.

Skills & Qualifications

• Previous experience in IT support, ideally in an MSP or multi-client environment.
• Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking, Active Directory, and Microsoft 365 administration.
• Experience with remote monitoring and management (RMM) tools.
• Excellent problem-solving and communication skills.
• Ability to manage multiple client requests in a fast-paced environment.
• Certifications such as CompTIA A+, ITIL, Microsoft Certified: Fundamentals are a plus.

What We Offer:

• Competitive salary.
• Ongoing training and certification opportunities.
• Exposure to varied technologies and industries.
• An expanding, collaborative and supportive team environment.
• Cafe
• On-site parking

A full DBS check will be required upon employment for customer requirements.