(75B) IT Support Technician 1st Line

Pret A Manger; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A fast-casual dining company in Manchester is seeking a 1st Line IT Support Technician to provide IT support and administration tasks. The role involves managing IT requests from users, including password resets and account management. Ideal candidates will have experience in IT support and be passionate about delivering excellent customer service. This is an opportunity to grow in a supportive environment.

Qualifications

• Experience in providing IT support to end users.
• Ability to handle password resets and user account creation.
• Familiarity with file permission amendments and configuration tasks.

Responsibilities

• Provide IT support and administration duties to end users.
• Handle IT support requests, including password resets.
• Support Desktop Services team with mobile device provisioning.

Skills

IT support

Customer service

Experience with POS systems

Job description

Overview

1st Line IT Support Technician

At Pret, We Believe in Growing Good Things. Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths.

What We’re Looking For: We’re looking for passionate team players to bring joy to our customers every day. As a 1st Line Support Technician, you’ll provide IT support and administration duties to all end users seeking IT assistance. Your role will be based at our Manchester City Centre office and will involve handling IT support requests, including password resets, user account creation, file permission amendments, and configuration tasks on key operational systems. You will also support the Desktop Services team in provisioning mobile devices and laptop imaging. Experience with POS systems is advantageous.