IT Support Technician

GET STAFFED ONLINE RECRUITMENT LIMITED; Ringwood; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A leading IT support provider in Ringwood is seeking an enthusiastic IT Support Technician to assist customers with IT issues. The role offers hybrid working, comprehensive training, and benefits including profit sharing and private medical insurance. Ideal candidates will have strong problem-solving skills and a commitment to excellent customer service, alongside mandatory DBS check compliance.

Benefits

Profit Share

Annual leave plus bank holidays

Birthday paid leave

Company sick pay

Private Medical Insurance

Free Parking

Progression opportunities

Fresh fruit and snacks

Qualifications

• Strong enthusiasm for IT and a willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.
• Clear standard DBS check required.

Responsibilities

• Take calls from customers and assist with IT issues.
• Use remote support tools to resolve incidents.
• Keep customers updated throughout the incident lifecycle.

Skills

Enthusiasm for IT

Problem-solving skills

Customer service

Job description

IT Support Technician

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client’s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem‑solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem‑solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role‑specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client is specialist provider of IT Infrastructure and Support Services for over 25 years.

They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Their core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage their colleagues to progress, including into other teams and departments.

Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose‑built office.